SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The vacuum cleaner does its job well. It collects debris effectively, is handy and lightweight.
Works very well, this is the second one I've bought.
This is already the second one I've purchased, truly exceptional.
Just like in the photo, lightweight, small. At the moment it seems to be working well.
Wife loves it, its light weight, feels durable and serves its purpose. The wall mount it brings isn't good but not a big deal. I'd suggest for the brand to either switch it or not include it at all since it goes straight to the trash. Arrived very quickly.
Everything perfect, arrived even earlier.
The vacuum cleaner is very easy to assemble and cleans superbly, I highly recommend this purchase :)
With a good invoice, of course it needs to be tested for more time but it seems like a valid product, the light helps a lot in picking up dust. It's very easy to clean and the battery can clean an entire apartment.
Pretty good small vacuum. Works. Good price.
Top, sucks great, fast delivery. I am very satisfied.
I’m overall satisfied with the price and the vacuum. It could have more power but it gets the job done and looks good while doing it. You get what you pay for and for me it’s definitely worth it.
Order incomplete
Everything is fine, thank you very much.
Arrived quickly, everything OK. Good autonomy, if operated at 50% of power, the autonomy is as declared; if operated at 100% (40 Kpa), the autonomy drops to 22 min. approximately, even at 50% it aspirates well.
Just as good as my shark. Shipped to indiana was quick
It looks good, makes little noise, and vacuums well. We'll have to wait and see about the battery issue.
Honestly, it's top-notch, it even holds itself up initially. Nothing to say, it's simple and effective.
Nice product good quality
Conforms to the description and photo, delivery very fast.
I am very satisfied with the product. It works great and collects all the hair.
Excellent product, works very well.
It works well, the only downside is that it takes a long time to charge.
The only complaint is that there's no wireless charging
Nice vacuum. Love this thing!
It arrived perfectly.