SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived in two days, with instructions in Spanish and English, and an app in Spanish. It was set up in about 5 minutes. It feels like very good quality. I've only tried it for one day, but it works wonderfully, it's less noisy and much more powerful than the one I had before. The obstacle avoidance is very good, even though I've only used it for one day, hair tangling has been non-existent so far, which is great. Overall, 10 out of 10 at the moment.
Super fast shipping
It won’t fully replace doing it yourself, corners and certain areas will never be really cleaned but if you’ve got the extra money, buy it. very useful for day to day cleaning.
Spectacular
It arrived very quickly, much before the maximum delivery date. Excellent item at a very good price.
Great robot! I had some issues understanding the app but once i went through it i was able to figure out. It has problems detecting shallow carpets though…
Solid in the 30lbs box
Though even this item still be inbox but i truted this poduct is great
Works great
Delivery was quick. I have been using the vacuum for about a month. Both mopping and vacuuming are pretty good. Mapping of the house was pretty quick and accurate and it adapts to changes in the layout if you put some new things around. Its very quiet. On negative side, sometimes it struggles with smaller. It never detects my weighing scale and just drags it around. It does end up bumping into things sometime. First time it took me few tries to get it into charging base correctly due to limited instructions but after setup it worked great. Given its performance and features i think its a great value for the price.
My lefant m3 max is doing a great job with my ceramic tiles. I programmed cleaning and mopping for 3:00am...very silent. Good under furniture of 3 inches high and along the edges.
I have all tile floors and i love this. It does a great job. We had our first snow storm and we normally have all the snow melt all over but i run this a few times a day and the floors stay looking new.
It is the m3 max model, I bought 2 and they arrived in 9 days to Costa Rica. Each one weighs 30 pounds. I set it up and it's too good.
Product was exactly as described. Came on promised date in great condition. Very pleased with the whole transaction. The item arrived undamaged, and all parts were present. Couldn't be happier. Will do business with aliexpress in the future.