SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A bit weak...
Delivery right to your hands. As soon as I received it, I decided to try it out; the hot water pressure was very strong. I tried to clean the floor, there were black seams, and everything came out very well. I really liked the device. My friend also said she wants one. So I recommend it. It arrived quickly and was well packaged.
The device really does the job, arrived well packaged, nothing missing, cleans very well, releases a little water at first but it's really excellent, small and compact.
Why is it working so well? Haha, as soon as I turn on the power, steam comes out right away, and there's no way to control the steam, but it works well. It's amazing.
Works great. It helped me a lot with cleaning for Passover.
Used it to clean grout did a great job. very happy
Great for removing oil stains!
When I received it, I was somewhat disappointed with the size. I probably didn't use it for a week. Finally decided to check it out. I really liked it; despite being compact, it works perfectly, has great power, and cleans excellently. I washed the kitchen and the shower room, and there was still water left in the container. I recommend both the product and the seller to everyone.
I bought it for 25,000 won with a discount, and it's a perfect product for that price. I bought it because I was stressed about cleaning tile grout, and I'm very satisfied with it. Just a note, the steam is only warm, not hot enough to cause burns unless you're about 10cm in front of the head. So, if you want to use it for large areas or need high performance, you'll have to spend more money and buy something else. This one is great when you replace the head with a long rod and spray it almost directly on the grout, but it comes off right away!!
Small and convenient to use, matches the description. Not very strong, but it's not for professional use either. Let's see how long it lasts.
Great product! As described ! Highly recommended ! !
It's really great! It cleans very well and I highly recommend it. The value for money is the best!!!
Really good product, works great. Strong steam. Came with all the parts.
It arrived quickly and it does the job, but not very well. It got stuck after a few minutes of use and isn't very powerful, but it's worth the money and is nice for cleaning small, greasy things.
EXCELLENT SUPPLIER, EVERYTHING IS OK, FAST DELIVERY, AS DESCRIBED, HIGHLY RECOMMENDED 👍
Clean design is good for my purpose, not too large areas, ideal for household use.
Fast delivery within a week. Good product, works properly, excellent for cleaning Easter decorations.
The shipping was fast and it's small but it removes fat effectively.
Excellent device, easy to use, does the job well, removes everything, cleans very well, highly recommended, fast delivery to destination, highly recommended.
Excellent product! The only drawback is that there is no control over turning it on and off, but it does an amazing job.
Amazing product! Arrived well-packaged, easy to assemble and use. Comes with an instruction leaflet that is really convenient and understandable. It has improved my life in terms of cleaning and I am absolutely hooked!
Works great!! Cleans excellently. I was pleasantly surprised! In less than a minute it heats up and starts working.
Overall good product. Puts out a tonne of steam. I would be careful with the size...it's very small (looks bigger on the pictures) i also found the brush wore out really quickly.
Did not come with us plug. I have an adapter on the way.
Works beautifully