SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The low sound of the fan is a very good advantage for me because i have to bring it to work, playing games smoothly, a good computer, and it's worth the money
The metal body has a great texture. the most surprising thing is the running speed. it only takes a few seconds to boot up, and there are more than ten web pages and document processing without any lag. the heat dissipation is also better than expected. it's a very good computer
This computer has strong performance, fast startup speed, smooth running without lagging, no pressure to open multiple software, high appearance and good quality, very satisfied.
The startup speed is very fast, within 10 seconds, the screen is non reflective, the colors are realistic, the computer has good energy consumption, and the fan noise is low. the appearance design is business stable, suitable for office and conference presentations.
Highly recommended laptop for college students to purchase! it's really suitable for students. the logistics speed is very fast, the appearance is my favorite type, the feel is good, everything looks good from observation, the sound of the fan running is good, the heat dissipation is good, and all interfaces are sufficient.
This computer is simple and atmospheric, with an excellent metal body texture, lightweight and portable, making it stress free for commuting/class. very easy to use
It has excellent performance, super fast startup, smooth multitasking switching without lag, and can easily handle office work, drama watching, and gaming.
This computer has reliable quality, reliable after-sales service, and full cost-effectiveness. highly recommended!
This laptop really exceeded expectations! the screen display is clear, the colors are full, there is no lag at all, the keyboard feels comfortable, and typing is very smooth. the heat dissipation effect is also good, and i haven't felt hot after using it for a long time. the overall experience is very satisfactory, and the cost-effectiveness is extremely high
The computer is very thin and lightweight, with super strong performance and beautiful colors. it's like a performance monster. playing games is no problem, and the texture is very good. my first choice recommendation is
This device is really user-friendly! lightweight and portable, with no burden in hand, it is super convenient to carry when going out, with fast running speed and instant response when opening applications, surprisingly smooth! the screen is bright in color, the picture is clear and delicate, the video is particularly comfortable to watch, the battery life is awesome, and the normal use of a day is no problem! full score for overall experience, strongly recommended!