SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent adapter. tested with 4tb nvme drive and works properly. cannot check full speed because of problem with the usb ports on my computer. i will post photos of speeds after i test it on proper computer.
Very good quality adapter. But you want to cool or use radiators for m2 drive, it will heat up quickly if no cooling.
I am very satisfied with its multi-purpose functionality and the speed of data transfer.
It works perfectly as mentioned. on Mac and PC.
It works well and recognizes the disks.
Works fine, has a strange cooling system, the metal plate does not touch the chip at all. The cables are a bit stiff.
Super, highly recommended.
Works perfectly with SATA and NVMe drives. 100% recommended.
The SATA works very well, the M.2 still needs to be tested... but everything is fine.
Good for formatting old drives so they can be used again
The quality of the device seems to be problematic, as the box was crushed during delivery and the included cable was damaged.
Corresponds to the description. Thank you!
Thanks, works well. My best recommendation.
Quick delivery and item works perfectly.
It may be due to insufficient power supply for USB 3.0, but when connecting two devices (M.2 and SATA) simultaneously, only one is recognized. There is no separate power source, so it seems that simultaneous use is not possible. The performance is good, though.
Very good, either m.2 mount or 2.5 ssd mount, you cannot mount both same time
Item arrived in sealed box in good condition. Comes with data cable and charging cable. Good finish and has adapter for various ssd. Works as expected.
Works great thanks
All perfect
This part is the hit. It even reads m.2 if these are no longer recognized by the system.
Good & same description
works
Samsung 980 970 M.2 SSD is not recognized... Other devices are recognized fine.
Everything was very good.
Perfect!! !