SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tablet was delivered quickly and the product itself was well packaged. The tablet works well for its price. Of course, it's not a gaming tablet, but it's sufficient for watching videos and working on the internet. An additional plus is the package; it includes everything you need, such as a case, stylus, keyboard, mouse, and charger. I give it 5 stars for the combination of price and quality.
Flexible tablet! Fast and functional connection. Only downside is the poor photo quality. Fast delivery. Excellent seller!
I love the quality of the tablet, the color quality is great, i can work with the storage of the tablet itβs not bad, overall this is a great tablet to buy especially for your kids.
I bought this tablet because my old ipad kept failing to update its system and was completely unusable. So i decided to try an android tablet. I must say, its response speed is incredibly fast, and so far i'm very satisfied. Whether it can maintain this level of performance remains to be seen. I will continue to update my user experience after some time.
Tablettenov arrived quickly with all the items in the package. My happy daughter makes the job good mand.. I highly recommend it. Great seller
Tablet got packed well from look everything works from top still protective film on seller's screen and store recommend thank you
Received as in the picture.
yeah not bad
The first supplier photo is misleading, suggests the screen is edge to edge but it's not.overal the product is good and works well. For the price it's pretty good value.
I haven't noticed it getting hot and the battery lasts about 4 hours playing and approximately 8 hours watching series or videos. Very good quality for the price, it's 9/10.
Exelete tablet very good but there are some details and it is not of the table i do not know if it is aliexpress or the company that delivers the packages is not arriving greasy to the seller who alludo me to manage the ticket
This tablet offers a reliable performance with a clear and vibrant display. It is well-suited for both productivity tasks and everyday use, providing good value with its complete set of features.
I really like this design, it's very light and easy to carry around. I always bring my tablet with me when i go out because it can also be used for daily work
A surprising tablet, charged for 2 hours and available for a long time, recommended.
You have a question where the previous battery you did not send. I need to transfer money for the goods. Waiting for the transfer. Undo update the client.
The camera has zero battery life; it drains quite quickly. The apps downloaded on the device work fine. The tablet isn't very refined; it lags a bit but considering the price, it's okay. It's an Android, not an iPad, but this is only the first day; we'll see how it performs over time. However, the delivery was very fast for me. I'll come back to give my final opinion soon.
Very nice tablet, item was slow took 20+ days to arrive but seller was good with communication
The product arrived in the proposed time. I arrived well protected. Also everything works well at the moment. It's the second tablet i buy for my family.
The network speed is also fast, and the key is that the battery is very durable. It can be used for a long time with just one charge, and there is no need to worry about running out of battery when going out to work. Other small accessories are also very good
Thetablet is excellent, the cost-effectiveness is high, it is very smooth, and the speed is fast quick, the delivery is very fast. The delivery guy also suggested checking on the spot, very responsible
I checked the tablet and if it matches the specifications, the 2T that I needed πππ
Chudovy attach to an adequate tsyna. Zborki on visoti and characteristics are good
The order arrived in record time very professional seller thank you very much under experimentation mercy you