SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It does the job
Great, I recommend it. Where can I buy sponge replacements?
Looks really good and of high quality Excellent puncher, works slowly but very powerfully. I am satisfied
Great product. Time will tell how durable it is, but it works well. Thank you
Good product, it helped me remove the scale from a glass.
Machine is good. I like it.
Works well, will try for a little while to see if it keeps going. Lite and easy to use.
very good and useful the best I could buy
The box. Very damaged and broken but the truth is that it works and seems to serve well so I would recommend it although I would suggest being much more careful with the products since it hasn't been the only one that has arrived in this condition.
I really liked this product.
It's the second one I've bought. I love the result. It's ideal to have one in the kitchen and another in the bathroom.
Good quality, fast shipping and good communication from seller
When moving, it was easy to clean stuck-on marks or overall dirt. If you apply too much pressure, the motor might stop, but spraying lightly with detergent makes cleaning easier.
It has power and can be charged via USB.
I haven't used it with water yet, but it looks very high quality. It comes with many heads and a charger.
Product received within the deadline and in accordance with the description. Performance and Usage: I have used the product a few times (about 15 to 20 minutes in total), and it is working perfectly. Ideal for light household chores, such as cleaning the stove, windows, and other surfaces. The motor seems to have moderate power, but it is completely sufficient for routine household cleaning. Observation: The charging cable is very short (only 15 cm), which may make it a bit difficult to use in some outlets. Other than that, it's working well.
very comfortable brushes. I use them well.
Nice item. Everything arrived intact. The speed is not super high, but better than rubbing by hand. All attachments are available, the device charges normally. I recommend it.
It works quite well for cleaning the kitchen.
Good, it makes cleaning pots and even walls easier.
Good product, fast delivery
Everything arrived well, I haven't used it yet, it looks good compared to the price.
Good scrubber, I expected more strength, something strong for grease that is difficult to remove with regular Scotch.
Something very, very wonderful.
Does not rotate quickly, but has a very respectable resistance force