SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well, the color comes out nicely, and I received it without any defects.
Just installed them into my pc and used my corsair hub to connect the fans and right way they worked awesome,easy setup and the quality is great on them. can’t wait for my other 5 to come in.
I felt bad because they immediately discounted an additional 3,000 won, but after assembling it, I was relieved to see how beautiful the PC looked. The PWM ARGB works well. But the packaging box was all crushed and torn, so it arrived in a damaged condition, but fortunately there were no defects. I'll need to order an extra set when it's on sale.
good
It's the best. I purchased it for 3,000 yen by using a sale and AliExpress's monthly coupon code. The ARGB and fan control work well and can be operated wirelessly, so the cables don't get bulky and can be kept neat. The screws are included, but they are for fixing from the case side, so you need to fix it from the fan side. Please note that the screws for the bottom of the case need to be longer than the thickness of the fan.
Good product, good quality, and works as described
Not white. Is like snow. But great fan !
Good.
Everything as expected. Quality is good, delivery was fast.
Excellent quality material, came well packaged and arrived before the deadline. It's really worth it, I highly recommend both the product and the seller.
Beautiful! Fantastic effects! Good airflow, placed on a 360 radiator. The only precaution is to be careful when connecting them together because some contact pins can bend and cause the fan to malfunction! Highly recommended product!
Great
It arrived in perfect condition. And it worked perfectly with my Jumpeak CS120 fans...
Very good fans, quiet and nice-looking. Ideal replacement for Lian Li, I recommend it, I will try to test others. fast shipping, package very well packed.
Great fans and very quiet. spectacular LED effects
The cable arrived in perfect condition, but I haven't tested it yet.
Ok
very beautiful and quiet fan Standard installation and connection with a hub if there are many fans in your setup minor issue with the shipping packaging that needs improvement A simple plastic bag to protect the fan box is not enough for those who like to keep their box in good condition for later resale or for the most enthusiastic users.
Arrived in perfect condition, working 100% so far, arrived quickly and before the delivery date.
Fast delivery Qualitative items, the fans are very quiet and the lighting is effective. The rendering in my setup is perfect.
Very powerful and fast charger with 54 watts of charging power, not simple and doesn't take long to charge my iPhone 14 Pro Max very quickly.
The fans are very powerful and I recommend them.
Worked perfectly with the Coolcirc fan.
I haven't tried it yet, but it's very beautiful indeed.
It arrived perfectly.