SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BEFORE PLACING THE ORDER,PLS CONFIRM WHETHER THE SIZE IS SUITABLE FOR YOUR CAR SEAT!!!
They fit well in the front seat, not so much in the rear ones on a Suzuki Vitara, good value for money.
Very happy with the product, it's exactly what I was looking for, price-quality in line with what was stated.
Overall, they have gone very well with my car, giving it more style.
I liked them so much i bought some more for my other truck
Great quality product, as in the preview image. It suited well in a renault duster 2014, not any problem when i covered the seats. The design is quite beautiful, maybe a little bit large, but if you try you can fix it just manually adjusting it.
I read reviews and decided to try it. And honestly i was surprised with quality. Look guys please don’t expect to buy cheap and luxury. Yes it’s need some work to put on. Yes it’s not fit perfectly. But for the price it’s good. It took me one hour to set up. Don’t put so much pressure and will not broke. Be patient and use you head when you work with. Definitely recommend this product but just because price
Fitted well on Nissan Leaf AZE0. The rear headrests sink but are tolerable. In the rear seat, you need to make slots for belt buckles yourself. For such money, it's great. How long will this dermantine last? I hope not soon.
They look very good, imitates leather, looks like good material, just that it doesn't have holes for the headrests and belts, keep that in mind.
The quality is ok for the price, the fromt fits well for toyota yaris 2025 The back not so much There should be instructions on assembly or a video Overall ok for the price, not the best fit
Yes everything is great am happy that i received my package thank you guys so much 👌 👌 🙏🏻 🙏🏻
the delivery person makes you go to their home to pick up the items
The material matches the description as the covers are universal; I had to tailor them individually to fit the car seats, everything fits perfectly, hooks are included with the covers.
Really nice, matches the description, fits well, sturdy and durable as I wanted and needed. Suitable for Jeep Compass MY21, perfect.
Very good product of good quality, more economical and better quality than some that sell in my city much more expensive. It was used for a Volkswagen Vento.
I ordered them for a 2002 Toyota Yaris, they fit a bit loose, but for the price it's okay. To tighten them better, I removed the seats and used plastic ties to join and tighten the cover cords from behind. Besides that, I had to make holes for the seatbelt to pass through.
Very very good, I love it, I recommend it 100%.
They adapted very well to the vehicle and allow for easy and safe installation.
I liked the product, good leather and it's what I expected.
Everything arrived quickly, the product is good, thank you very much to the seller.
I liked it. It takes a bit of work to install, but just be patient. It fit in my car which is a Livina.
The covers fit very well on the car seats, good finish and good quality. I am happy with the purchase.
Everything is very good, but it smells very strong of plastic. I recommend wiping the entire surface of the linings with a sponge dipped in Downy (a strong-smelling liquid soap) and a little water.
For a Ford commercial vehicle, a high-quality cover is recommended and worth the price.
everything is fine..
They arrived on time. Easy to assemble. Good quality. Very colorful color. They fit very well. Nice.