SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fortunately i didn't need to use it, but it is genuine product, well packed.
Looks great, haven't tested it. I ordered a cover separately, it comes in a box.
The quality is good^^ Great~~~!!!!
Authentic products have excellent quality and exquisite workmanship. the 10000mah lithium battery is therefore very lightweight. it is mainly prepared for unexpected situations and is rarely used in daily life. suitable for drivers who frequently travel long distances or drive frequently.
Good product ,quickly delivery
Good product
Perfect as described
Crazyyyyyyyyyy
Thank you very much, charging 100%
As expected, high-quality build. 75% charge. Let's see how it performs.
Excellent product, used in the garage almost every day, works perfectly.
Looks very good. Arrived very fast. Good quality quite large and havy since its capacity is very large
Tested on a Toyota RAV4 hybrid. Everything is great.
It is as described, seems decent, but not tested yet. We will have to wait and see when we have to use it!
Very fast shipment excellent seller highly recommended
Didn't use it yet but it's looks like it have good quality and build 👌🏼
Everything arrived well packaged. I haven't had the chance to try it yet, but I hope it will help in a difficult situation. It arrived fully charged. I immediately bought a case for it. Thank you for the good delivery.
Purchased to use as a sub.
Baseus is cool! And the design is cool.
Thank you
I was really surprised when the Ford Transit 2.0 diesel with a discharged battery down to 7.5 volts started without any problems on the first try. I definitely recommend it. Honestly, I didn't believe this was possible.
Good
Looks high quality, not yet tested.
Very good, Base Earth is the best!!! 👍🏻👍🏻👍🏻
It is an excellent store. The product is best quality, like you see in the pictures. I am very satisfied with the shipping and delivery. Is the recommended store.