SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in a very short time, was well-packaged, easy to use, and the heads can be easily changed. I recommend it as a nice device; only the user manual is missing. Thank you.
Great quality product, cuts very well.
Fast delivery, excellent quality for the price. I recommend it.
I love it bought 2 already really recommend
Works well, only wish it came with usb c charge port not a round charge port
Order arrived in scheduled time. good quality for the price.
Everything is fine, it works, best of luck to the seller, I recommend it to everyone.
The package with the Kemei 696 Electric Hair clipper arrived in good condition and quality within the time frame specified in the advertisement. Thank you to the seller and the delivery service.
very good
Very good. Arrived very quickly. Excellent machine.
Excellent quality performance. Thank you, AliExpress.
A wonderful article, you have to try it to believe it.
Love this! !
better than the previous version 8/10
Seems very good quality
Exactly as described, works very well, arrived well packaged in perfect condition, very easy to understand and use, however the battery discharges a bit too quickly.
Small, compact and looks good, I liked everything.
Everything arrived correctly. The machine comes with a case that is a very good size for storing it. It's not a large machine, has a good grip, and a comfortable weight that makes it feel like a quality product when you have it in your hands. Comes with 4 replacement heads for different options you may want to use, along with a comb and 1 brush for cleaning it. I tried it and it's not very loud, actually it's a rather quiet sound. AND THE ONLY DRAWBACK 🙏🏽 . I'll add more later when I test it more thoroughly. because it arrived with a 100% charge and in 2 minutes it dropped to 90%. If that's how it's downloaded, it would be a shame. Otherwise, I'm happy.
A good product
Very good, just as described. Fast delivery.
Really good quality and fast delivery.
Great product. Excellent for the price 👍
Very good
Excellent.
Wow amazing, feels very solid and proffesional