SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a very powerful vacuum cleaner, nothing to be envious of compared to a more expensive vacuum cleaner on the market. It far exceeds my expectations, without a doubt I will recommend it.
Excellent vacuum cleaner, quiet yet powerful
Good working vacuum cleaner. pretty silent as well. recommend.
The product is very great, I tried it for a few days and the result was extremely amazing.
Cierta endeblez
Good quality for the price. Battery a bit average. DHL shipping delivery was terrible.
Surprised by the power and quality. Very complete and well packaged. Surprising price for the equipment. Very fast shipping, so totally recommended.
It's really okay, I recommend it. The only problem is that I can't find any offers for an additional battery. Overall 👍👍👍
The product seems very good, it's a shame that GLS didn't bother to ring my doorbell when my wife and daughter were at home and my doorbell didn't record any calls.
The vacuum cleaner works very well, it has strong suction and the rotating brush does a good job. My unit sometimes shows that the container is full, but then turns off even though it's not full; it's enough to clean the metal filter inside that gets clogged with dust and then it's fine.
Easy to assemble. very quiet in comparison to a plug in vacuum. suction is good. buy it, its a good deal
Shipping was faster than my amazon orders. i was very surprised. on delivery, i had a question for their customer service and they we quick to respond and get it resolved. lots of suction and the single head handles both rugs and hard floor so i don’t have to switch heads like my tineco.
Vacuum cleaner works great ,strong suction battery lasts long looks perfect very easy to put together easy to maneuver , colors on unit are cheerful very happy with purchase . ???? where can i get additional batteries when needed.
Delivery was very good, the vacuum cleaner meets expectations and is great, I recommend it. I've had it for a short time but we already like it, I recommend it.
All good
"the vacuum is not bad, but it drains quickly on the super suction mode. When vacuuming, if you touch the vacuum, you get a little stream." Arived fast
Good vacuum for hardwood/low pile rugs. Can do 900sqft and and only lose 20% battery.
Product matches the description, really interesting and works great.
It’s really good, i recommend buying it.
I am positively surprised by the quality of the vacuum cleaner. It picks up all kinds of dirt very well. The battery lasts long enough to vacuum a two-bedroom apartment. Fast delivery, the vacuum cleaner was with me within 3 days. I recommend this product.
very, very good
Quality product. High-quality finishes and materials.
I liked the vacuum cleaner; it's compact, easy to use, and the delivery was fast.
Very good quality, I am very satisfied. Can only recommend it.
Good vacuum cleaner, quality workmanship, satisfactory suction power, battery capacity sufficient for smaller vacuuming areas, easy maintenance and emptying of the tank, it would be good if a replacement battery was released soon that could be purchased separately. Fast delivery from germany, thanks to the seller.