SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good seller, my 5 stars!
I received the camera I purchased as described. Thank you.
Item according description. Package contains cable usb-c and charger. Hd image acceptable
Received.
Excellent
I now have 5 of them, I highly recommend them.
Ok
good
Very good. Day vision in night vision. I will upload a night vision image in a dark space with no light...
excellent
Well received.
It works well although the app doesn't seem to be the fastest. But for the price, it's suitable.
perfect. with automatic motion detector. And very easy to install and use.
very easy to install and looks great, I recommend it. excellent quality price
Working well. Perfect for its price. Connects well to WiFi and looks quite good.
I recommend it. It was very affordable for me. Good purchase.
Easy to install, works well and is very easy to set up. It's the fourth one I have and all working perfectly.
Great.....looks quality....the software is very good... works very well. night ....the alerts...are reliable the audio two esy also works very well for this price you won't find anything better
It arrived very quickly, it looks of good quality. I haven't tried it yet, it's for a gift.
Totally recommended, it's the second one I've bought and perfect, both connected to the app, they work great. Fast shipping.
It works and has good sensitivity at night, the resolution is 1080p and seems correct. The cons; the box came very damaged, the antenna is fake, it works with an indoor antenna, which shortens the range. It is not compatible with other apps from other cameras on Aliexpress, you must use ycc365 plus. On a positive note, it can be viewed via the web apart from the app. Overall, recommended.
It works fine but the quality doesn't seem to be very HD and doesn't smell good.
It does not connect to the internet, I have tried it with several Wi-Fis but it does not connect, an audio message in English appears.
perfect
Good product, fast delivery.