SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very big display. Very good price.
Excellent battery, good size , light and comfortable, does not support photos, video and wifi.
This watch is very good and complete. Suitable for daily life, there are many possibilities. From maintaining good health to being able to engage in various forms of exercise. I am satisfied with all the features, such as heart rate and blood oxygen monitors. It has a speaker and microphone for hands-free communication. 🥰 🥰 🥰
Extremely good smartwatch for this price! It feels premium and comfortable. It has a nice bright crisp display and it comes with nicely styled watchfaces. You can choose between different watch visual. For example: a casual look, bussiness, sporty, digital, etc etc. It comes with quite a lot of options and workouts and i am surprised i haven't found any software bugs. The setup is actually quite easy with the application (depending on your phone). The vibrator motor for notifications is not to hard or uncomfortable on your wrist. You can also choose the ring tone or notification tone if you want and also change the theme of the main menu. For this price you get a really good quality watch with a lot of options!
Very good, arrived on schedule, worked very well 😃 , i bought it for running and timing, and i will test it tomorrow. Today, i tested it on a treadmill and it worked very well. ...
very good screen and great battery, delighted with it
A very beautiful watch, ⌚ 👍 👌 👏 😁 😎 The transportation time was earlier than expected, it has arrived, and the materials are in good condition. It is very smooth in displaying touch. Highly recommended!
Beautiful clear amoled screen. The screen can be 1.75".that's great. I like it. I recommend. 👍 👍 👍
Very good smart watch, beautiful and big screen
As described, kind of luxury appereance, fast shipping, good communication, i will recommend it, thank you!
A high-quality watch.. Please note that there is no option to insert a SIM card and there is no eSIM.
It is great better than i expected a nice cheap watch i with many functions fast delivery i in a normal store would have cost at least 80 euros a real bargain thousand thank you for the price gift
The strap is not leather and came wrong, it cannot be installed on the watch, the loop does not adjust properly. As for shipping, they could have protected it better. The watch is nice and moderately functional. Normal price quality.
The bluetooth calling feature is crystal clear, very convenient when i’m driving. I love the "dynamic island" feature and the always-on display pointer. The magnetic charging is snappy and the ip67 waterproof gives me peace of mind. Truly a multifunctional watch that covers everything from sports to business.
A very beautiful watch, as described in the explanation. Impressed by the size of the screen. This size is very suitable for me. I am satisfied with my purchase and i am very accustomed to the features of this watch.
I bought this watch for my husband and he is very satisfied with it. He looks like a child with a new toy and checks it almost every day 😂 The strap is easy to replace, the screen is clear, the readability is strong, and the function is very good. He has been wearing it for almost a month and the battery has not been used up yet. The result is very good 👍 I plan to buy another one for my son. Thank you to the seller for selling such high-quality products.
Perfect for outdoor activities! The built-in compass and gps trajectory are very accurate. Heart rate and blood oxygen monitoring work well. A great partner for my daily workouts.
Excellent smart watch. Looks exactly like the pictures. The compass function is handy.. Magnetic charging is fast (takes about 4 hours to fully charge). Everything works perfectly. Will buy again as a gift.
Absolutely stunning watch! The 1.75-inch amoled screen is super bright and clear, even under direct sunlight. The resolution (466*466) is much better than other watches i've tried. The gun-black metal finish looks very premium and feels solid on the wrist. Fast shipping to my country, took only 10 days. Highly recommended!
The watch is great. It has a large screen display and runs perfectly. The connection to the application takes effect immediately. Various watch faces can be loaded through the application. The magnetic charging function makes charging easy! The watch strap is comfortable to wear. Strongly recommended for purchase!
A super complete watch, large size, the screen looks good and its functions are easy to use with simple installation, highly recommended, i would buy it again, it arrived in less than a week.
The watch has a beautiful appearance, rich functions, lightweight and comfortable, and high cost-effectiveness. The battery life seems to be good - on the day i received it, i charged it overnight and haven't charged it since. It has been exactly 5 days now, and it still has 73% battery life. Because i have been playing it to learn all its features. As long as you play with the watch and accompanying applications here and there for a few days, it's not difficult to understand how everything works. This watch also has a clear screen under the sun. The strap i wear is made of silicone, which is very comfortable to wear. I really like it and strongly recommend it to everyone.
Amazing watch! The 1.75" amoled screen is incredibly sharp and the colors are so vibrant. It looks much more expensive than it actually is. The build quality is solid (i got the gun black version) and the 466466 resolution makes everything look super smooth. Shipping was fast to spain. Highly recommend this seller!
Beautiful watches. Solid and good finishes. The second mesh is also very good. They arrived very quickly. Highly recommended.
Excellent product, this is the second one i've purchased. Super fast shipping. Everything as expected. Recommended product and seller.