SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Very beautiful and functional. Exactly as described. I recommend it.
Sleek design, comfortable fit, and all the features i need. Battery life is solid, health tracking is accurate, and notifications work perfectly. Great value for the price.
Fast shipping, good packaging, and the watch is exactly as described. Customer service was helpful. Highly recommend this seller.
This watch has become my daily essential. It tracks my steps, calories, and sleep really well. The battery holds a charge for a long time.
Super comfortable to wear all day. The band is soft and doesn’t irritate my skin even during workouts.
Excellent product! The notifications work perfectly, the fitness modes are useful, and the battery life is way better than i expected. Very satisfied.
This smartwatch impresses me with its long battery life—i barely need to charge it frequently. It supports various sport modes and records clear sport trajectories, while the raise to wake function works sensitively. It also provides real-time call & message reminders, reliable sleep monitoring and adjustable brightness, meeting all my daily needs.
I am very satisfied with this watch. It is large, has good water resistance, and has a long battery life. After using it for 4 days, my satisfaction rate with it reached 100%. I highly recommend this watch.
Super satisfied with this watch! The long battery endurance is my favorite part. It tracks my workouts well with various sport modes and records clear sport trajectories. Heart rate monitoring is consistent, and the music playback works perfectly when i exercise without my phone.
This smartwatch exceeded my expectations. The display is bright and easy to read even outdoors. It has many sports modes and is waterproof, so i can wear it when washing hands or running. Really practical!
An excellent watch with a beautifully designed interface. It can last for 30 days after being fully charged. The connection with my phone is very simple and stable. The screen is larger than that of ordinary watches, but it is very clear and smooth. This is one of the best products i have ever bought.
Bought this as a birthday gift for my husband, and he loves it! It’s stylish, functional, and easy to use. He uses it for running, gym workouts, and daily notifications. The battery lasts through his busy week, and the waterproof feature is a big plus. The seller even included an extra strap, which was a nice touch. Fast delivery, great communication—highly recommend for gifts!
Excellent! Its resolution is very good, and there are various screens to choose from. You can use different screens every day. The size of this watch is also very suitable. I no longer have to squint my eyes to read. Thank you very much. This watch is really great.
Fast delivery and excellent seller communication. The watch is easy to connect to my phone, notifications come in quickly, and the battery lasts several days. Looks stylish and high-quality, i highly recommend it.
I absolutely love it! Its functions exceeded my expectations, and the price is very reasonable. I can directly make and receive calls. The dial design of the watch is also excellent. Currently, i would give it a perfect score of 10. Let's see what other functions it has and how long it can last.
I really like it. It has a large battery capacity. I have been using it for a week and the battery hasn't run out yet.
The functions of this product are very good for the price, and it has a high cost-effectiveness. The battery lasts for a long time and all functions work properly. I will recommend this product to others.
This smartwatch is really worth it. It’s stylish, functional, and comfortable. The battery life is excellent, and all monitoring functions work well. I’m totally satisfied.
This is just as good as my apple ultra watch easy to set up come with 2 bands, i can’t believe just how good it is wow, china makes the best tech in watches, super post great packaging just purchased another one with a leather band this time.
I love the music playback feature—no need to take my phone during workouts. The watch has smooth watch face switching and beautiful 3d dynamic faces. Call alerts are clear, and the independent alarm works without phone connection.
This smartwatch performs perfectly in daily use. Call reminders and message alerts never let me miss important information. The brightness adjustment makes the screen readable both indoors and outdoors, and music playback brings convenience during workouts. Its long battery life is definitely a big highlight.
I bought this watch for daily use and it’s perfect. It shows calls, messages and social media alerts clearly. The design is simple and fashionable, suitable for both work and sports.
Heart rate alerts are useful during workouts. Keeps me safe while exercising.
Screen is readable even in sunlight. Perfect for outdoor activities.
Very beautiful, with very practical functions, excellent lighting effects, and outstanding battery performance. It is a great choice, suitable for both personal use and as a gift.