SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, these glasses have completely changed the rules of the game! I am skeptical about artificial intelligence, but chatgpt integration is actually very helpful for me to quickly solve problems when i am out. The 1080p video is clear and the anti shake effect is better than i expected. It basically feels like having a personal assistant right in my ear. 32gb is enough to shoot for one day. I like it!
Everything works as described. The ai voice assistant is very responsive ("heycyan" works instantly). The video quality is clear, and the 3600mah charging case is a huge bonus. The package arrived safely with all accessories included. Will buy again!
For the first time, i saw the charging compartment made like a power bank (3600mah! ). I basically haven't charged the box for two days on a business trip. It supports charging glasses and mobile phones at the same time, which is really emergency on long-distance planes. Listening to music can last for seven or eight hours, and it comes with an automatic pause function. This detail is very user-friendly.the box is made of leather texture, and it is very high-grade in your hand.
Fashionable and of high quality! Looks like designer sunglasses. I like these 'tech' glasses that don't look bulky. They fit very well and look super fashionable, just like my regular sunglasses. The frame is lightweight and comfortable to wear even for a few hours. The charging case left a deep impression on me - it has a beautiful synthetic leather texture that feels very high-end and expensive. The music quality is very good, no one knows i'm listening to audio! Fast shipping, well packaged.
I like it.
I took these photos while walking outside and driving. The glasses are very easy to use — you just wear them and capture what you see.the photos look natural, especially in daylight. The lighting and colors feel very real, even in bright sunlight. It’s convenient for recording daily moments without having to take out my phone.i also really like the design. They look just like regular sunglasses and don’t feel bulky. I’ve worn them outdoors and in the car, and they feel comfortable for everyday use.overall, i’m very happy with them for casual, daily recording.
The built-in voice assistant can easily ask quick questions or check things without unplugging the phone. When we go out together, i like being able to take photos or short videos from my own perspective. Open ear audio is very comfortable, allowing me to still hear what is happening to my child or around me, which is safer than regular headphones, and the call is clear, so i don't have to deal with anything. I also tried the translation function while reading the menu, and it reacted quickly and was very helpful. It felt like something we would appreciate more while traveling. What surprised me was that they are lightweight enough and come with a large 3600mah charging case, which can be worn for 24 hours without disturbing me. Charging and carrying are also very simple and convenient.
This pair of glasses is really a great fashion accessory, not only for taking photos and videos, but in fact, they integrate bluetooth connectivity, and their camera/video quality is impressive. Much more useful than they seem! I use it to answer professional calls, listen to music while walking, and their translation function is simply genius - effective and easy to set up. I recommend it!! !
I loved these smart glasses. they're comfortable, lightweight, and have a beautiful design. the translation works quite well and is very practical for conversations in other languages. the sound for calls and music is clear. overall, they live up to their promises, and the price-quality ratio is excellent. i highly recommend them.
These smart glasses are impressive. versatile and powerful functions. i can answer the phone, listen to music, and translate accurately. clear sound quality. fashionable, lightweight, easy to pair, the battery is durable and long-lasting, and the equipped 3600mah charging case is convenient for me to carry all day long.
These glasses are a game-changer for my office work! They look exactly like regular, stylish thick-framed glasses, so i can wear them comfortably all day without looking like a cyborg. The chatgpt integration is incredibly smooth, and the real-time translation feature is a lifesaver during international zoom calls. The dual-mic noise cancellation works perfectly for phone calls, making my voice crystal clear. The matte texture of the frame feels very premium. Highly recommend!
I would have liked a way to store to an sd card. Downloading videos is very cumbersome and i don't like the idea of having to log onto a website. The image quality is impeccable.
It's not chrome as promised... often disconnects from Bluetooth... the music stops.
Bought these for my solo trip and they are a lifesaver. The real-time translation helped me so much in local markets! Being able to capture 1080p 30fps video hands-free is a game changer for my vlogs—the anti-shake algorithm really makes the footage smooth. Plus, the 3600mah charging case is huge; it even worked as a power bank to give my phone an extra boost when i was out all day.
The photos and video were taken on the glasses, so far so good. Delivered fast. Very heavy and good quality materials. The swipe/touch bar isn't very sensitive, but speakers work well, ai works well and the camera and voice quality is good. When taking calls you can hear great and the other person on the line can hear you great too. Images and audio downloaded to the app quickly. The longest video duration is 12 min, and voice recording 2 hrs. The case is plastic, with a leather texture, and can be used as a power bank for your phone.
I am very satisfied with this purchase. it is 100% genuine and there are no misleading advertisements! it can record videos smoothly, take clear photos, and have excellent image quality.
Work as expected. The ai and camera work fine, but the ai application is required. The speed of on-site translation is very fast. The glasses are very beautiful and are a very fashionable style. This box is very well packed for glasses. Good value.
Amazing product! The chatgpt and real-time translation features are actually very useful. Exactly as described. Highly recommend the seller.
Very cool glasses! The 1080p camera works great and is super easy to use. Shipping was very fast. 5 stars!
All good, I've used them to take photos and record while walking.
Very good quality, new great camera and funkcionáře
"i like how natural the footage looks when recording outdoors. the camera handles light well and captures scenes clearly. ai assistant, translation, and bluetooth calling add convenience, making these glasses a practical option for everyday wear. "
Best smart glasses ever! super easy to operate: one-click call answer, long-press reject, "heycyan" ai voice wake-up. 1080p video/one-touch photo capture are perfect for daily moments, ai translation/object recognition great for travel. wifi transfer, auto-reconnect and ota updates make it hassle-free for all scenes!
"review: most camera glasses look dorky and bulky, but these look like high-quality daily frames. the ""heycyan"" voice assistant is really responsive for hands-free calls while i'm driving. volume control is a simple slide on the temple, which is way more intuitive than fumbling for buttons. the dual-mic noise cancellation is a big plus; my wife says she can hear me perfectly even when i'm walking through a windy park. "
The product was delivered on time, everything works. I didn't buy it for myself; the person I bought it for is satisfied with everything; it matches the description, only the glass is not tinted - it's regular glass.