SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, soft wig with no odor. The only downside is that it's not very thick for those who love thick hair like me; consider getting a thicker one otherwise 👌
I love this hair so much, the lace quality is very good. my hair is very thick, without shedding, its very natural, and theres no odor at all. 100% real, recommend it!
Absolutely love the wig. it is the perfect length and color for me. it is tangle free, soft, blends well and wears great the density is outstanding. i am looking forward to my next purchase.
The hair is very soft and beautiful it looks just like the wig that is advertised, true to length, and no shedding to use glue. very natural looking!!! the hair is just as described.
I went out to play and my friends praised me, which made me very happy. i recommended to them and will purchase from this store again
I absolutely love this wig!!!! no shedding, thick, easy to install and simply beautiful.
I would most definitely buy the wig again. i would recommend this wig. you gotta do little work on it but very well worth it. no shedding, and the wig is thick.
Great quality... hair feels good, and shipping was fast.additional feedback: nice hair
Its such an amazing wig. it is super soft and silky. the lace blended pretty well with minimum effort. came in less than a week. my stylist said this wig was the best one that she felt.
This hair is smooth and shiny, the length and density are very good, it is also very comfortable to take up, the logistics speed is also very fast, less than 4 days to arrive, looking forward to the next buyback.
Love this hair will definitely order again! The hair has minimal shedding, very soft and true to length!
I enjoyed this wig so much. The hair is soft and nice, the length is just right, it was already pre plucked so it was easy to just install, shipping was super fast, just buy buy buy you won't regret it.
Hair is veryyyy soft, no shreds or nothing . It came very fast. The hair is great its true to length and i get lots of compliments on my hair i will be ordering from here again!! Love this hair!totally buying again !
Hair itself is so good! This wig has a lot of room for distribution and is suitable for different hairstyles. It is very shiny and silky, fluffy and full, easy to manage, and very friendly to beginners! Almost no shedding. Its wave pattern is very beautiful!
This hair was soooooooo soft, look and feel soft. The density was good, no weird scent or shedding. Overall good quality wig, it has a bang so easy to install.i will definitely purchase again.
Hair is very soft, no shedding or nothing. It came very fast. The hair is great it’s true to length and i get lots of compliments on my hair i will be ordering from here again!!! Love this hair! Totally buying again!
Great wig.the hair is very soft, firm and bouncy. The hair is super full and the length is absolutely true.i combed my hair by hand and it didn not fall out.i will buy again!
I love my wig! It the exactly as pictured. The quality is fantastic. Its soft, easy to style, and looks so natural. The fit is comfortable, and iiget so many compliments whenever i wear it. Recommend this wig to anyone looking for a bold, stylish change!
Great quality, no smell, no shedding after washing and brushing it. I love it. This hair is really softttt
"this wig is so beautiful and natural to me!! Straight hair is always soft and silky, it is 100% human hair. And it barely falls off. Its very soft and fluffy. I love how the lace is pre-drawn and how easy it is to install. And its comfortable.
Love this wig, first it was very soft before the dye ,it took dye really well and has minimal shedding. Shipping is also fast!
I loved this wig, shipping was fast . Will be ordering again... i have this wig installed 2 times and it was such a breeze getting it styled.
I would like to say that it matches its density very well. The knots on the wig are very small, which means it is easy to remove and bleach. The lace is also very thin, which means it will melt well! I strongly recommend this seller! Especially if you need fast shipping! !
I was so happy to get my wig as soon as i got off work it was my first time buying a wig the hair was so soft you could tell it was real i couldnt wait to stay for a while the lace was so invisible it wasnt uncomfortable to wear it i was very satisfied with the purchase
Very good quality hair, easy to work with. Im glad i chose this company for my first wig install.