SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Functional watch for sports and health. Nice bracelet, comfortable to wear. Watch with rechargeable battery. Battery life several days, 10/15 days.
We can't imagine finding a smartwatch with so many health features within this price range!
Dozens of health-related functions. Excellent.
This smartwatch is a comfortable and lightweight accessory that feels sturdy on the wrist
Very nice and decent chamas for this price.
The application of a health smartwatch is particularly convenient, as you can check your body's health with just a click of your finger. I have mild premature heartbeat, and this watch can accurately measure my condition, as well as check my blood pressure, urea, and other parameters. I think it will continue to help me. The seller is very patient in answering my questions, and i believe my body will become better.
This is what i bought for a friend who is currently hospitalized. The watch has many health functions, and it also needs to track heart rate and blood pressure. She likes this!! I hope it can recover soon!
Product conforms to the description, very good quality with excellent follow-up, I recommend it.
Beautiful watch, love it
Not as accurate, nor detailed as other brand samsung that was bought two years ago.
It has a major drawback: it only allows you to transfer 10 phone numbers to the smartwatch. For health and fitness monitoring, it's a good product.
Fast delivery and good service from the store. I recommend it.
This is a beautiful rectangular dial, and i am satisfied with this application and all the different dials. I can monitor my body data every day without any problems, and i always receive compliments from people about the appearance of my watch.
Many thanks to the seller, he explained everything and sent photos. Premium quality smartwatch. Looks solid. Haven't tested all the functions yet, but the main ones work!!!
The seller is very patient. As a gift, the watch is great
Thank's
Only in the display ad not everything is shown in German but still in English!!
I like the smooth interface of this smartwatch. The setup is simple, there are many health monitors, and wearing it on the wrist feels great. I am really satisfied with this!
At first, I thought the watch was a bit too big or too thick. but it still fits well. The features are really good. The only thing that bothers me a bit is that I can't set the bedtime, so the clock doesn't turn on in bed when you turn your wrist. Otherwise, I am completely satisfied.
The package arrived quickly and of good quality. Like
They look not bad, arrived very quickly and were well packaged, haven't tested them yet, it's a shame that there is no Ukrainian language option.
I don't like the watch, I bought it as a gift.
The measurement data is better than expected.the seller patiently answered my question. Recommended
There are many health functions, and the watch screen has a good texture with clear and delicate picture quality
Quick package arrival, stunning multifunctional watch with high cost-effectiveness!