SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
except for my sister's laptop, which didn't have RAM 10/10
Everything is great. 3200 as promised. Timing 22 e. dual timing.
Perfect. It's already in use.
Good product, I recommend this seller.
started working
added memory to the laptop.
Couldn't install due to the hardware of the laptop that's an issue. Product looks great and will only be able to leave a proper review once i find a way to install it. The product is not the problem, but my laptop is. Hence the reason for "not compatible" review mark.
Excellent product, arrived in excellent condition, I installed and tested it immediately, no issues. It works as it should and at the corresponding frequencies.
Top goods and fast shipping. Thank you very much 👍
I've received the memory and it's working fine.
Product does not fit my motherboard
It's just as I ordered it, I put it on my laptop and it's good.
Really good product
It doesn't work on my computer. Despite the same reference! maybe a compatibility issue. This is the first time, never had any issues with my previous orders.
Compatible with my laptop. I am waiting to use it over a long period to see the actual capacity.
Excellent quality comes with Kinstone chips
I installed it and it works super well, I don't know if it burned or anything, it runs super well.
Very good product. 32GB + 4GB. That makes a huge difference.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Very satisfied! The item arrived earlier than expected and was exactly as described. Great communication and a reliable supplier. Will definitely order again.
Excellent product quality and responsibility. I really liked it, it was compatible with my laptop and has performed super well. I recommend this seller.
Works in tandem with an old Samsung module. I took the module for the future quickly, even though it will work now with lower purity due to the old one. We'll see how it performs over time, so far satisfied. Packed well.
Perfect condition
Arrived well, product with good quality.
Product well received, within the deadline. Now it's just missing testing.
Works good, acer aspire 7 laptop