SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If everything is fine, thank you.
very good
Good
It's good, I recommend it.
Everything arrived correctly ✔️
So far everything is working well.
Thank you, it arrived before the scheduled date.
I don't know why it's showing as DDR2 memory, but it's working perfectly 👍🏼👍🏼👍🏼👍🏼👍🏼 super reliable store, you can buy without fear.
Quality product, really worth it.
Works without any problems. Installed and started up. Everything OK.
They work perfectly with my Acer Aspire X3995.
excellent as described
It was really worth buying because the price was very attractive at a time when memory modules are very expensive.
product well packaged tot Fully compatible with my PC's AMD motherboard, it's already working perfectly, thank you very much, I'm satisfied with the improvement and performance of the machine.
Everything is fine. The Memtest passed without errors. Unfortunately, I didn't take a photo.
Thank you, the RAM arrived early and everything works perfectly.
I installed the memory and it is working perfectly.
Two 8-gigabyte memory cards, installed and functioning optimally. Shipping and delivery without any problems. Some delay due to the shipping company, which held the package for almost two weeks without delivering it.
It took a while to arrive, but it wasn't the seller's fault, it was the delivery person's... I already have it installed on my old PC; before I had 4GB, now I have 8GB. Without a doubt, a good purchase, I recommend it!!
I had problems with the Brazilian customs, which is garbage, but everything was resolved with a refund for the items that were held in this thieving country, thank you.
👍
It worked perfectly.
Works as expected
PERFECT, EVERYTHING OK, EXACTLY AS DESCRIBED, I RECOMMEND 😃👍🏼
It arrived in two and a half weeks, everything was in order, the model that arrived was the one I ordered, and it worked perfectly. I am completely satisfied with my purchase, it was worth it.