SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This laptop exceeded my expectations. amazing picture quality, fast performance, and clear screen. this is a game changing turning point for my studies and work. the shipment is very fast and accurate, with a maximum score of 10 points!
The packaging is very good, it feels high-end. it has texture and runs very well. i strongly recommend it
Super great, both the feel and appearance are excellent. the running speed is like a rocket, with a five-star rating.
The computer is so popular, priced more appropriately than other brands, with a high cost performance ratio and a super beautiful appearance. the keyboard feels very good and smooth, and the heat dissipation effect is also very good. it's so popular, very satisfied!
There are enough interfaces to use freely, with good heat dissipation effect, no worries about heat dissipation, convenient external connection, fast running speed, very friendly to designers and gamers, very satisfied, recommended for purchase
Fast delivery and tight packaging. the machine has been received, brand new and unopened. it is sufficient for both daily gaming and office use, with a good cost performance ratio. with a lightweight body, commuting is not tiring, making it a very good computer that combines all aspects
Just got it, it's very cool, runs smoothly and silky, and has good performance. i can open many applications and run them perfectly. i highly recommend purchasing it
The screen is very good, very clear, the system is very smooth, and there is no lag when opening multiple applications and tabs. editing is completely fine, and it's also suitable for running code and the like.
I am very satisfied with this laptop. it allows me to easily complete college assignments, play games, and edit videos. the screen display effect is excellent, and the internal components are stable and reliable enough to smoothly run high-resolution games. highly recommended for purchase
This laptop is very fast, and at this price point, it also has a lot of storage space. my previous computer struggled to run games, but this computer runs games very smoothly. the battery life is also very strong. it's a great computer
The goods are received quickly. the resolution is very high. the storage capacity is also very large. easy to use. the sound quality is great. it's a gift for my husband. he also likes it very much
The product quality is good, the running speed is also very fast, there is no problem playing games, and its performance is very good. i recommend it as a tribute to the seller.
this computer has brought me an excellent user experience. it runs stably, balancing office and entertainment, easy to install, and extremely convenient for daily use. highly recommended for purchase!
Very satisfied with the received product, everything is great. delivery will also be made on the agreed date. thank you.
This laptop runs very fast and is suitable for school, work, or watching videos. the screen is clear and bright, and the size perfectly meets daily usage needs. overall, at this price point, it is a decent computer. highly recommended
This computer looks great and fully functional. the screen display effect is also very good. i think the cost-effectiveness is very high. highly recommended for purchase
When i bought this laptop, i planned to use it for work, study, and so on every day. this laptop has much more features than i expected. its screen operation is very convenient, and the storage space is also very large.
The delivery speed is super fast, the product quality is excellent, the pre installed language options are complete, and the office software is also readily available. i am very satisfied and it was delivered to my home within a week. it's a very user-friendly computer
So far, this computer has met all my needs and runs very smoothly.