SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
everything is fine, thank you very much
Item arrived very quickly and provided the space as advertised. We'll definitely buy from phixero again. 5 stars a+++
Everything was correct, very fast shipping. I recommend it.
excellent with outstanding speed
I've used it a little so far, but the impressions are good. The packaging is presentable, even the warranty card and seal are included, and the set comes with 2 screws and a screwdriver - this was not even included in the branded drive that I bought here. I inserted the disc into the external pocket and will use it to install large games on it. Of course, this is a QLC drive; I wouldn't use it for the system or important files, but otherwise it seems like a normal drive, not a fake. The speed via USB 3.0 is as it should be. I bought a 120GB disk, but after formatting it has 111GB available.
This SSD drive does work and the actual capacity is also correct, the speed is also good despite my PC being very old, and when I say old, I mean about 20 years old. Very satisfied, I will buy again.
Sealed item. It brought my old laptop back to life. Memory size according to description, in my case 128GB.
All good, new items packaged and functional.
Very good product, arrived well packaged, and the hard drive is fast and has a good design. The price is reasonable.
It's exactly as advertised. I'll install it on my laptop on Sunday.
Good drives, they have the amount of GB they claim. I have tried more than one hard drive and it has been working without problems for over a year on different laptops/PCs. Fast and stable equipment.
Truly amazing
Perfect sata ssd
Perfect, everything is ok.
Wonderful, it works very well, super fast, and has completely transformed my old computer; I highly recommend it.
This is good but, the seeds are slightly lower than advertised though i need to get another housing case and cables i am sure i will get higher speeds but that said i recommend it.
Perfect 👌
Very high-performance product with an excellent price-quality ratio, large selection of products, shipped very quickly. I recommend this cable as well as this seller. Best regards, PASCAL
I haven't had the chance to try it. It all depends on the adapter I will mount for the laptop.
It arrived perfectly in 4 days, I don't know how hot it gets at all. I ordered the 120 GB one and it's actually 111 GB. The SSD is new without any other use. It hasn't given me any problems in the 3 days I've had it; it always comes with a little less space than stated, so it's perfect.
Excellent
Great!
Everything perfect
everything is fine
Everything works perfectly. Thank you.