SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super stand perfect for iPad
Now my tablet can finally stand upright properly.
Yes, I use my tablet which is 8.8 inches, it's made of metal but I don't really like the design, but it does the job.
Perfect! it holds the tablet securely, and there's enough room on the stand for an ipad in a case. it can rotate 360 degrees and adjust to different angles, making it comfortable for gaming, watching movies, and drawing. the material is high-quality—a nice gray metal finish—and i'm completely satisfied with everything. thank you so much!
Came in clean and sturdy. Quite confident it'll last a while juet because of the way its built. Only issue i had was that it wasn't sturdy enough for my portable 15.6 inch portable monitor due to the monitor's weight and size causing it to tip backwards. I think this can be fixed with a little more weight or some support on the back that can be home made but otherwise, it's good for my tablet.
This is the second one I've bought, it's sturdy and moldable, I recommend it.
Looks exactly like the photo and quality feels durable
Very good very nice no flaws at all. good quality would buy again.
Attention: The stand is significantly smaller than expected. But it's not a problem, as it remains very stable when used with a tablet.
The product is excellent!!! It rotates perfectly with such a smooth motion and is well adjustable, holding the iPad really well and firmly without falling.
This product is perfectly suitable for iphones, but it’s not a good idea for ipads.
Good quality product, sturdy, works properly.
Great sturdy
Fast delivery, thanks for seller
A little bit loose
Bought it for my 12" tablet, very satisfied. It's a convenient and reliable device, been using it for several months. I recommend it.
A great stand for a tablet. Very convenient and easy to use. I recommend the seller, the product arrived earlier than the promised delivery date.
Very good! It can hold a lot of weight and is very sturdy! I'm using it a lot, it easily supports my 11” iPad, the stand doesn't sag under the weight.
Excellent product, very fast delivery, everything as advertised. I recommend the seller.
Very sturdy
Works perfectly for my iPad
A very useful accessory that allows me to paint while looking at my tablet on this stand, which adjusts quickly. Very useful for painters. Perfect, I'm happy. Thank you for your prompt delivery.
Fine tablet holder. Quite stable its possible to rotate. I can recommend!
This is made from heavy materials, and is a really strong and sturdy phone stand.
Excellent metal material and it is heavy.