SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool item! Holds well.
The black plastic looks terrible.
Thanks
Too hard to press, I was refunded.
Good ones, came instead of the leopard print ones (brown), but I'm even happy with that! Delivery was fast.
Nonsense, it doesn't hold! If there's a lot of hair, the magnet can't handle it.
I support all the reviews below; it can't be opened with one hand, the magnet is weak, and the color and print do not match.
the color does not match
The hairpin is interesting, but it's very hard to open.
cool hair clips 👍
It holds my hair well. The clip is very tight, you need to use some effort to open it with one hand.
It's uncomfortable to clip hair. Maybe the spring could be improved, but it's very strong. They magnetize to each other well.
ugly, cheap plastic
okay
Terrible, barely openable. Completely inconvenient.
Looks the same as in the picture, good magnet strength
Very tight, not comfortable to use at all, don't buy it. It seems super easy in the advertisement, but in reality you'll get much more tired while trying to gather your hair.
Yes, they are not very comfortable at first, don't expect a super grip from them, but I really like how they hold on to the hair. Not suitable for everyday use.
It works, but not for thick hair.
The magnets don't hold very well.
Nice, but thin hair won't hold well.
The hair clip is suitable for girls with little hair and for curly hair. Due to the small teeth, it grabs very little hair. It doesn't really catch on the hair. And after about 15 minutes, it slips off the hair. That magnetic hair clip, which comes with a bow, works much better. It's perfect.
The hair clips hold well in the hair, it's fashionable to try different options, but after trying once, one magnet fell out; I could barely find the small one, it magnetizes to any metal surface. So try it at home. I think it will last for a while))) Thank you! Matches the description!
It arrived on time, the hairpin is of good quality, the magnets are well attached. I deducted one star only because of the colors.
This type of hair clip requires thick hair. The clip didn't fit my thin hair (3 strands).