SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived quickly, in good condition, and with the correct contents. It looks very good. Best regards.
Fantastic, excellent quality, good battery. The only downside is that you can't record videos vertically, only horizontally.
Small but extremely versatile and efficient dash cam. I followed the instructions and had no problems. Very intuitive. I'll try it out with the motorcycle soon.
Product matches the description Fast delivery top quality
Excellent, not bad for the price.
I returned the items, I bought them by mistake, but I will buy them again.
It comes very complete, records in very good quality and with good sound, now to test it on the motorcycle and its battery durability.
100% recomendable
Great product of very good quality and records very well. I bought the one with 1080p resolution and I loved it. Very good product.
Arrived very well packaged with all the accessories. I tested it during an outdoor ride and I find the quality to be really excellent! I didn't expect such high quality for such a low price.
Amazing products for the money. I was a little hesitant in the beginning but i have used it for weeks now and it works perfectly . It comes with many accessories too
To be seen over time
It arrived quickly! Very good service, I ordered 2 cameras! Now I need to test them!
excellent with good accessories and memory
Delivered very well packaged and protected.
Excellent image quality, I recommend it.
It comes with various attachments that can be used in any situation. It's good to be able to operate it with a smartphone, but it would be nice to be able to operate it with just the main unit.
Excellent, it arrived ahead of schedule.
I bought the 1080 and here is my impression: 1. There is no stabilization, it's impossble to look at videos with a lot of movement, i tested it on me walking. 2. The quality and sound are ok. 3. The mounting magnet is really strong, the camera was stable and didn't move at all. So all in all, i'm happy with this camera for its price, but don't expect an amazing experience.
Design and capacity are consistent. Comfortable to use and accessories of quite good quality.
Good product, it meets what is offered on the page.
A fairly compact and portable camera, it meets my expectations so far. More tests are needed.
Perfect, I love it. I'll see how it performs on the ski slopes, but the quality seems pretty good.
everything perfect as described
At the moment, I have only turned on the product and connected it to my iPhone. It seems easy to use and the images appear to be clear. Unfortunately, I haven't used it on the road yet. I will complete the review later.