SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good gadget
Great thanks
First i did not work. it crashed on any video playback from any apps - but under the refund process an update came in google play - now it works fine. it do the job fine... sometimes it lags in the startup... but it is when stuff is updated automatically.
Arrived quickly. I haven't tried it yet, but it came well packaged.
Great!
It's not bad, it's a bit slow, but it works.
Very good product, very beautiful image.
The remote control is very slow and does not respond easily; the device is clearly slower than expected and it's annoying.
Super ok
Super...............................
Tested. simple to setup with tv.
The product is very good, thank you for the fast delivery and the high quality of the product.
Works ok
I really liked it. The only problem is that the remote control has a short range, so you have to point it at the box when you're far away, but it works well. I recommend it.
It is easy to install and it is what we need for my needs. Thank you. Delivery on time and in good condition.
Poor cooling product, not all apps compatible
Bought 3x, so far 2 of 3 worked. the other still in the box untouched. need to read the manual, mediabox starts from d beginning everytime i turn it on. previous mediabox only on standby mode when you turn it “off” and “on”
Dear seller why i can't install netflix from the google playstore. What's the problem, please advise me how to install netflix from the google playstore. I want to install it because i can't go to movies in the installed wan.
Package arrived on time as scheduled. TV box as described. Keyboard matches the description. Ideal for downloading video applications, thanks to the latest version installed inside.
Thanks for the service x., great box, fast delivery, recommended
Good android box and easyu to use
As long as the shipping is via Polish Post, I won't buy anything else.
small but powerful
The product works properly and the APK can be installed; the menu is easy to use and the device is small.
Zero communication with the store. I asked for a Euro plug, they sent an American one. The seller did not respond. The apps won't load... just a mediocre toy.