SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I only have to say that it is a great show, it lives up to what was said. Many thanks to the seller, Aliexpress, and the delivery company 🚚
Good price and good reflectivity. Easy to install on the wall due to hooks which are come with screen.
A little too big but is good enough to put in the living room
Just opened looks good it feels great can't wait to test it
Perfect, the fabric is of good quality, but needs a good ironing to remove the wrinkles. The gray fabric may be good for bright rooms, but it's not suitable for viewing in a dark or unlit room, as it makes the image significantly darker.
It looks pretty good, there are mounts and hooks to attach to the wall. It arrived folded, so there are creases on the screen; I laid it out to flatten it out, and I'll update the review in a week to see if it helped. Overall, it's a very good screen for the price.
Works great!
Good fabric, better than white cloth. However, the projector has to be positioned directly in front to have a better image. Another fact is that, since it is made of reflective material, side lights cause interference.
everything correct, well packaged, complies with the arrangements, arrived during Holy Week
It arrived quite quickly and in very good condition, it is not very difficult to install and meets all expectations of enhancing the image's brightness.
The fabric is quite good. The size is perfect for my room. It's not heavy, you can place it directly on the wall with the hooks that come with it. I hung it on a blind. Note that to see the real brightness, you have to be at the height of the projector; if you see it at a different height, the brightness and contrast will decrease. That's the only detail about these fabrics.
In principle, it's quite good, and the coating really reflects light. But it has a directional nature, meaning the light beam is reflected directly into the projector. So you can only enjoy a bright image when this screen is positioned parallel. This is probably not a defect, but rather a feature.
Hello, easy to install, saves space when storing, I recommend it.
Doesn’t improve brightness at all. Could be used only for the aesthetic of having a screen but not to improve brightness.
The product matches the description - it reflects light in the direction of the light source. The downside is that the product comes folded into a cube, so it is creased, and these creases cannot be removed... however, this is unavoidable, so I do not consider it a problem with the product. The rings on the edge of the screen are sewn with a very thin tape, so the screen cannot be pulled tightly (risk of the ring tearing).
It exceeded my expectations. I recommend it.
Not bad, for the price paid and very good.
It's so soft that if you just throw it on the wall, it's dazzling, but using this makes it look neat. The downside is that it has a strong, unpleasant smell, and there's no wrinkle-ironing tool.
The quality is very good, it does help make it look better, but be careful with the side as only one side reflects 100%. I only know that it must be in a dark room or that the projector has a lot of lumens.
Very good product and comes with adhesive brackets for installation.
It looks good, but the shine stands out completely when viewed from the front; otherwise, it looks normal (without so much shine), and seeing it completely from the front is difficult. For the price, it's worth it because roll-up panels are very expensive.
It's definitely better. It seems to have less reflection than the previous one, but it should still have the same high brightness. The beam projector lens needs to be close to see clearly and brightly.
Good material quality and good image quality, ideal for dark spaces as well as those with some light.
I like it, it looks good outdoors, I feel it lacks whiteness, but that's why this type of canvas is like this.
The screen is nice, it works well in broad daylight when nothing was visible on the white surface. It's a pity that it's not rolled up but folded; it can't be ironed out, the creases are visible.