SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well on my Mi I PC, so far it hasn't given me any problems.
Worked well, just make sure you disable the battery before inserting the memory.
Product: Correctly according to the description. Packaging: Lack of protection in the packaging. Shipping: Poor delivery logistics by MailAmericas, took much longer than expected.
The product matches the description. While waiting for its installation and use, I remain optimistic.
works perfectly in my Dell laptop
It arrived very quickly.
Sodimm ddr3l 1600 8gb . All is good. Tested . Works like a charm.
Fast delivery works as described.
Installed on HP Omen laptop. Working perfectly.
Perfect.
very good
At the moment everything is perfect, the computer recognizes it well and without errors, 16GB module at 2666. Bios and Windows are okay.
I bought it to use with ZenMachine mini PC, but since the mini PC hasn't been delivered yet, I haven't been able to use it. Recently, RAM prices have risen a lot, so I took advantage of the Singles' Day sale to buy it cheaply. It has a Samsung chip inside, so I hope it works well without any issues.
It arrived but I haven't tested it yet. It is in good condition and everything seems fine.
It arrived quickly, works well, doesn't freeze, does its job, everything is fine with it!
It has good memory and works perfectly, it is also comfortable and easy to adapt.
The product arrived all right, it works perfectly. The product arrived all right, it works perfectly.
Product consistent with the description. All tests will be conducted later, after those tests I will add an additional comment with screenshots from the memory test. Fast delivery. Thank you and best regards.
I bought two 16 GB DDR4. It has been in operation for over a week now and working very well. The laptop recognized it immediately without issues. Now fly. I already had good references for this brand.
It works, everything fits, it arrived faster than expected, well packed and secured.
Everything is fine with it, it works perfectly well, it's fast, it doesn't freeze, etc.
The merchandise arrived well-packaged, apparently a good-quality product, great presentation, the seller shipped it quickly, now it's just a matter of putting it into use.
Product as described. I have bought five DDR4 16GB 3200 MHz RAM memories and all of them meet the specifications and work perfectly. Very fast shipping. Seller 100% recommended. Thank you very much.
It works well when installed in a Ryzen 4700u mini PC. I thought 16GB would be enough, but... I have a habit of opening too many Chrome tabs... When I actually used it, it went to 32 gigabytes, everyone. It's the best.
Good quality memory, not compatible with some Ryzen.