SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The processor runs smoothly, the computer is small, but works very well.
The system can manage the resources of the tasks well and everything works without problems. This is the first time i use windows 11 and so far i feel good.
This is the first time I've purchased a mini computer. I didn't have high expectations, but it turned out to be better than I thought. It operates quietly, the fan makes no noise, and considering the price, I think it's relatively perfect.
It's fast, reliable and has a high cost - performance ratio considering the price.
Purchased this for my parents to replace their ancient desktop. it's perfect! simple setup (just plug in monitor, keyboard, mouse), fast enough for their email, news, photos, and video calls. they love how small and quiet it is. windows 11 is easy for them. the storage is enough for their needs. great affordable option for seniors or as a first computer.
I'm using this mini-pc to stream video on my hdtv, and it works great! ready to use right out of the box. i would recommend to anyone who wants to consolidate all their streaming to one device and opt for better streaming quality and processing speed than a smart tv.
I haven't connected this to my computer as yet, but i'm hoping it's fabulous. it's so compact and it's value for my money smaller than the normal computer brains we use to have. technology is expanding tremendously and wonderfully.
This small but powerful computer is really impressive. it seems to be well made, with a solid build quality that inspires confidence. setting it up was a breeze, and it runs smoothly, handling tasks with ease. overall, it is an excellent choice for anyone needing a reliable and efficient machine.
Great for the money.easy hookup
It's fast and excellent, especially this mini computer which doesn't take up much space and can be carried anytime, which is very nice.
Highly recommended purchase. It was delivered faster and better than I expected, exactly as described.
The mini computer runs very fast, very smooth, very fast start-up speed, the overall machine is very light, low weight, easy to carry on business trips.
I've used it mainly for streaming video, web browsing and office tasks, and it comes through without a hitch or lag. the multiple ports offer fantastic flexibility, and i particularly like the crisp output on dual monitors.
Excellent, the mini computer is very good, small and compact, easy to take out of the house, the system operation is very smooth.
This mini computer is compact, easy to carry, and has excellent cost performance. it's very quiet and doesn't generate much heat. this is an impressive and efficient mini computer.