SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good laptop, runs smoothly, easy to carry, and has no issues. i am very satisfied.
First of all, i am very happy to receive such a product. I like its color and started using it as soon as i opened it. The keyboard is quiet. The screen is large and clear, not as small as a phone. Moreover, the battery life is very long. Sometimes when i go to another room, i don't need to bring a data cable; i can carry it to every corner. Also, the heat dissipation is excellent, and it doesn't get too hot even after long periods of use. The storage capacity is also very large. I have purchased it now. It is worth having.
This laptop has excellent performance, a fast processor, and large memory. the customer service is impeccable, always ready to help and resolve issues. it has an elegant and modern design with a high-definition screen. highly recommended!
This laptop is very suitable for basic tasks such as browsing the web, watching streams, and office work. the large screen is great for improving work efficiency, and the processor can easily handle daily use. it has a high cost-performance ratio.
In terms of price, this computer is excellent in many ways. it has a simple configuration and its performance far exceeds that of my more expensive laptops.
For me, this is a nice laptop, affordably priced, with well-designed features, and it is perfect for basic daily use. it meets all my needs, and i am very satisfied with this purchase.
The computer is good, boots quickly, the screen is clear, the image is very crisp and bright, the service attitude is good, the packaging is complete, and the delivery is fast.
I'm actually not a gamer, but i do business and often do video editing. this tool is amazing; it can speed up video creation and rendering!
This laptop performs excellently in its price range. the performance is smooth, and the display is clear. very satisfied!
The laptop is very lightweight, and both its appearance and feel are excellent. it powers on quickly, runs smoothly without any lag, the screen colors are normal and non-reflective, it does not heat up even after long periods of use, and its heat dissipation performance is outstanding!