SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent!!! Very fast...
No proper communication from the delivery agent and no home delivery
This compact yet powerful laptop is perfect for me. It has ample storage and memory. I highly recommend this product!
👍
I especially like this computer, the logistics is also very fast, the workmanship is fine, the feeling is good, easy to carry, it is really worth to recommend the purchase! !
Everything is good but this i9 processor is only 2 cores
I can't set it up in Italian. I'm taking it to a computer store now.
very fast order processing. shipping and delivery are very fast. Delivered in excellent working condition. Thank you for the excellent work. Good luck.
All good so far
It is suitable for almost all purposes including playing games. The battery has great endurance and can last for several days, and the charging speed is also very fast. It operates smoothly and has excellent performance. I strongly recommend it to anyone who is still hesitant to buy it. You definitely won't go wrong buying it.
The computer has been safely delivered. All the items described have arrived!
Very accurate as specified.
I really like it. It has excellent screen quality and is lightweight, making it very easy to use. I am currently buying one for my mother.
Great! The computer has a simple and elegant appearance, strong performance, very clear images, bright colors, and excellent viewing effects.
I like silver. The screen is very clear and the image quality is really good. Good option for a laptop.
Very good laptop, i love using this product. It's very easy to set up, the programs run very quickly, and it's a great purchase.
Great computer out of the box. Turn it on and follow the instructions. Reliable office and home system. Fast, precise, and reliable.
The price is good, it's not heavy and easy to carry, works well, high cost performance, i like this laptop.
I chose the laptop and it was a great choice for daily tasks with a big discount. The screen is bright and clear, so it is perfect for browsing, streaming, and doing the work. The thin hinges give you an elegant and modern look, and the visual effects are surrounding both if i am watching videos and editing documents.
Very satisfied with a good computer. Extremely patient customer service, is a very good shopping experience!
This came perfect packaging. And got here right on time. It has been an amazing computer! The laptop was very nice easy set up .i love it.
I am amazed with the performance of this laptop. It was very easy to get started and set up all configuration. The screen size is big enough for managing bunch of windows all together. I liked the style and design of it. It's not too heavy, easily fits into the bag pack. The sound is good not very loud but loud enough to play music and all. Overall, so far so good.
What i appreciate the most is how this computer perfectly meets the needs of college students. It is powerful enough to handle all school tasks, while being intuitive and easy to use. In addition, it provides a three-year warranty and lifetime service, giving us peace of mind. In short, this computer is an excellent choice for any parent looking for a reliable, high-performance device for their child's learning. I purchased it for my son, and he is very happy to receive it. He is very satisfied with this purchase!
The laptop exceeded my expectations! It operates smoothly and starts quickly. The screen is bright and the lightweight design is perfect for work or travel. For the price, this is a great budget-friendly laptop! Really recommended!
Delivery is very fast. The characteristics match the declared ones. Everything works. Very satisfied, recommend.