SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, does its job. Too bad the water tank is small.
I haven't used it yet, but it seems like it will be okay.
The steam comes out well and it seems convenient for cleaning. The brush is a bit stiff so I didn't use it in case it might scratch the surface, but it seems good for surfaces like floors.
cleans at level 3
Works good
I tried cleaning the bathroom. I guess I've been cleaning roughly all this time. Still, this won't work for stubborn stains.
Excellent
I am satisfied.
Very powerful, it's a pity that the brushes bend due to the temperature. Overall a good product. You can add water during operation.
It works well and is fine; cleaning has become easier.
The device is nice, but the European plug does not suit the Middle East. We hope the plug can be improved.
Arrived quickly to Jerusalem, Israel. I haven't used it yet; I'll provide a review when I do.
Very satisfied, exceeded all expectations, an ideal solution for cleaning dust and dirt from hard-to-reach small surfaces.
Ugh... This thing... I've only used the teapot-shaped one so far... This one is a different level... There's oil stains on the hood... Toilet stains... It's completely messed up... Just buy it... Don't worry about it...
One of the best things i ever got! Love this!
It works fine, I would like more power from the device, but it's definitely worth the money.
After turning it on for about 3 minutes, hot steam starts to come out. Wow, the old time has just been recorded. It would have been nice if the button was on the handle. Considering the waterproof feature and the price, it's understandable. I'm swatting away the flies and bugs that were in the shower with this. Eliminate mold in places where you can't spray pesticides. This is a must-have item. Bugs, mold, old grease, toilet stains, all wiped away with a quick wipe.
Very efficient operation.
Received it well :)
The steam is really good, but the cleaning brush is a bit weak. And if used for a long time, the main body gets too hot. Good value for money, I recommend it.
Good product and strong
Amazing product. Very easy to install, thank you.
It's good.
Excellent. Continuous steam. I washed the motorcycle without emptying the liter of water I had available. A long extension cord is needed.
Very recommended 👏 👏