SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is good. The steam output is great for personal use, and it's excellent for cleaning air conditioners.
It's okay.
The delivery was fast! It arrived a little broken, but it works well~
Thank you. Have a good day.
As everyone knows, steam has a powerful effect when used properly. I was reminded of this once again. An old portable steamer that had been unused for several years had white corrosion inside, but I can't tell if this product has a stainless steel interior. I wonder how to remove the remaining moisture inside...
Good good good good good good good good
It's good, it's good, I'm happy. I ordered it and it's good, it's good, I'm happy. I ordered it.
It takes about 30 minutes. Good
Perfect refund
It's really fast.
It's great for the price. I heard it was noisy, but it's actually quieter than I expected. However, the steam control lever allows a lot of steam to come out even when set to the lowest setting, and the 220V power cord is short.
Good. Will buy again.
As you can see in the video, the steam is very strong, which is great. However, there is a bit of a noise problem, and the water usage can be adjusted, but the steam intensity cannot be adjusted.
3000w
I like it, thank you.
It's difficult to control the amount of water, but even with dry mode, it comes out more than expected and it's good.
Super powerful steam comes out. Surprise. The sound is also surprisingly loud. Earplugs needed.
It's good because I use it often, and the steam is strong which is nice. The downside is that it's big so it's inconvenient to carry around. Still, it's good for use.
Ugh, ah, ah, ah! Ugh, ah, ah, ah!
I purchased it for home use, and the steam works well. However, the hose feels hot, so it would be better to turn off the steam button after use and let the water circulate to cool down. I'm worried about durability because I can't drain the water from the internal tank, but it's cost-effective.
It works well. It seems like a good product as it can be sterilized and disinfected using the steam function.
It arrived today and I tested it out; it works well. The steam amount can be adjusted appropriately, and the temperature is high, so cleaning went well. Thank you.
It's good for home use and for removing old stains. The water pressure is insufficient for industrial use.
great
thank you