SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Woooww like woooww, i really love the watch, so beautiful so shiney and so luxury. The delivery was so fast and so timely. I hope he likes it 🥰
It's really luxurious.. I accidentally purchased another one on 11:11 bits it's ok. I love it. Delivery is not that fast..
Second purchase from Poedagar. Personally, it's even more beautiful than in the photo. It just took forever to arrive due to the Brazilian postal service.
Perfect, I found it really good, I love it and recommend it.
very nice watch, especially for this price. to recommend.
Excellent, very beautiful.
My order arrived very quickly, matching the description. Beautiful finish, very serious tracking and communication. I recommend this item and this seller. Thank you
The blue is a bit darker then i originally expected, however that makes the effect even more beautiful when stepping into the sunlight or similar. The watch feels high quality and is quite comfy around my wrist. My only issue is that i sometimes accidentally hit the buttons if i'm not careful, wich will stop the seconds watch arm. In turn that can cause the watch to need to be tuned again. But its not too bad. I love the design. I actually might buy another of these with golden elements, for when i go eating at my favorite restaurant.
I received the watches, I always buy from Poedagar, saying it's my favorite brand. I recommend others to buy, actually they won't regret it.
The watch looks very good. I was wondering what the quality of the dial would be like, but it is very nice. I really like this watch at this price, it's great :) I recommend it, I think I will buy another one soon :).
The truth is, it's too cute, the quality has impressed me. The sphere is hammered so if you see it from the side you can't see it, but from the front you can. The tiny hands do move, they are not decoration, and it's completely stainless steel.
Just as described!! I recommend this seller
I ordered two watches, they arrived in a week without any damage. They look quite elegant and are functioning perfectly. The piece at the bottom rotates automatically every second, which also makes it look more elegant. It's an exceptional watch!!
I simply loved the product, it's super high quality and original. I really liked it. You deserve the money you paid for it. Unfortunately, I bought this from another seller for women and received a fake one. I'm very sorry about that. You deserve the money you paid for it; the other one doesn't deserve it.
Perfect, everything came to me in good condition without any damage. It's a detail that comes with the device to remove watch links and the watch itself looks luxurious with a chronometer and everything. I recommend it 100% except for the shipping which is a bit slow.
It’s amazing and i love it
Good quality though the colors are a little off from the pictutes in auction, little darker. Still worth the price it asks. Fits perfectly for daily use at work
This is beautiful. I love the wristwatch seriously. It's exactly as the adverts on this site. I will order again
In comparison with prices, the product is more than awesome, very very good quality, highly recommended, from saudi arabia. I will buy with eyes closed for the next time.
Good purchase, I don't regret it but there is one detail that should be changed in the next editions, which is the lack of a calendar.
The watch is amazing! Beautiful, looks very expensive. Shortened the bracelet in five minutes. Pleased with the price, bought it for 1000 rubles on Black Friday. There are others, cheaper for 600. Will order more.
Nothing to envy from Armani Festina and Casio, super elegant and what can I say, extremely fast shipping, excellent purchase.
Long live, thank you to the store for selling super genuine items, congratulations, I recommend it to those who want to buy. 5 stars
Beautiful watch, just as expected, perfect gift!
ty.