SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it for my Rhaenyra cosplay and it was perfect! It arrived before the deadline, it's beautiful and super comfortable to wear ✨
Very good and beautiful
Here is an excellent and detailed guide for you to secure your coins on AliExpress: Perfect! The lace front exceeded all my expectations. The product arrived incredibly quickly, well before the expected delivery date, and was packaged extremely well, ensuring the complete integrity of the item. The wig is simply wonderful, has a super natural shine, high-quality fiber, and the lace finish is impeccable. Furthermore, the color is exactly identical to the photos in the advertisement, precisely the shade I needed for my project. I highly recommend this store, I will definitely buy from here again!
Just as described, top is very transparent for a large part so requires a skin colored wig cap, but good enough for the price!
Very pretty although the hairline was a little small for me, but it's ok because my hairline is more to the front than the average.
very soft and pleasant to the touch
Very satisfying, I use this wig very often, it's high quality.
Super wig! I styled it for a Daenerys Targaryen costume. It looks really real!!
The lace is beautiful, but it's not as gray as I thought; it has a yellowish background, but it's still beautiful and has almost no synthetic shine.
So good! Feels rlly amazing
Second time I buy, very nice.
very cool It weighs quite a bit and seems short but in reality it is quite long.
Excellent product and fast delivery
Not too thick, so if your hair are pretty dark, it may be visible. But overall very satisfied
Beautiful wig, not shiny, already styled with waves and scalloped cut, but dense enough to do other hairstyles without showing too much of the net, with proper crimping it will be perfect. For those who have never ordered a lacefront, please also get the glue because the net doesn't adhere perfectly to the forehead without it. The net is shorter than it appears in the pictures, but it's not a problem.
Linda, excellent quality! Very full and well-made, perfect for cosplay.
Very good quality, super fast delivery, highly recommended.
Extremely good quality! Highly recommend
My first wig, I like it, it holds well, but I didn't know it comes without a cap(((, in principle, I'm satisfied.
Such an amazing wig for the price!
Better than I expected!!! I loved it.
Great quality wig, will be ordering again for sure
The wig is very good for the price and it will definitely do the job for cosplay
Very soft hair, no shine, incredible! It looks like real hair, and I received many compliments.
Good wig but it is quite thin and doesn't have much volume, however the color is perfect.