SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived very fast. just in time for my birthday, it was so soft and full. i feel so cute and sexy wearing this wig. it has a natural hairline,the lace is natural. i love how natural it looks. this hair is very soft and silky and also no shedding.
I love this hair so much it's a must buy.hair is nice and i loved my install.it's very soft and true to length, no shedding, the lace was very easy to manage. i loved, loved, loved this wig.! highly recommend that you guys buy this wig shipped & delivered on time
This hair is wonderful and amazing; my sisters said it was very beautiful; the length was real!! the hair was very natural;the hair felt so smooth; it just like my own hair. highly recommend again!
This wig is really amazing! the color is spot-on and looks natural in all lighting conditions. the lace is so thin and invisible that it blends perfectly with my scalp. the no-glue installation is a game-changer, making it easy and comfortable to wear. the shipping was quick, and the body of the wig is very durable, staying in place all day. i get so many compliments whenever i wear it!
Think this is the best wig i have ever worn, i am very cautious when buying, the description is accurate, the length is accurate, the density is correct and the price is incredible, it is worth every penny.
Doesn’t shed and is tangle free. it is cheap and worth it. i did the installation with glue because i wanted to keep it on for a little while longer and i got so many compliments. it was windy and there was no fly away once i got in the venue and brush the hair back in place. i love this unit and would definitely buy again.
This wig is beginner friendly. the lace is already cut for you. the hair was absolutely beautiful, it's really soft and easy to detangle. it is true to its length and it was really easy to define the curls! i received my package within a week. it's most definitely worth it!
I am honestly happy to have purchased this hair. it is truly glueless and the lace is beautiful ! it came preplucked and the band inside made it very stable to put on your hair. it is true to length and i did not experience any shedding. i received a lot of compliments. i love this hair.
This is my favorite wig from aliexpress. it exceeded my expectations. it is true in length and density as stated. the hair is very smooth and silky with little to no shedding. you’re most definitely getting value for your money.
This wig is very soft, amazing quality, good texture, baby hairs have been plucked out on the lace. the length is right, the smell is great, and most importantly this wig has a great texture. 10/10 recommended! !
I am very satisfied with this hair, it is beautiful and soft, sheds the least hair. as a beginner, i was worried that it would take a lot of time to install it, the length is also very accurate, worth recommending.
Get it!!! One of my favorite wig purchases . Perfect shade especially in the sunlight. True to length. Density was perfect. Not too thick but not thin either.
Wig is very beginner friendly, you can just put on and go. Length is amazing!i love everything about this wig very easy and exactly how it looks in the picture!! Will definitely be buying another one!
I absolutely love this hair! It is exactly as shown and described, it has no shedding!! !it is 100% human hair and true to length.
I was so excited to open this package. I was pleasantly surprised but not disappointed. This was the first wig i bought. I was afraid that it would look unnatural when i put it on. But when i saw such thin lace, i felt calm instantly. The hair quality is also real. Very good, soft and smooth, love it!
I am very satisfied with the wig. It surprised me when i opened the package, the hair is true to length, so soft to touch and has no split ends. I love the texture, its super invisible for my skin color.i have no complaints
This wig is actually really good it doesn't have any smells and doesn't shed i've washed it and the lace held up. I did have to make the cap smaller to fit my head but with the sewing to resize didn't affect the lace or the hair it still held well.
This is my first skin like hd lace and baby i’m blown away. 😍 😍 I did this install on myself and it was such a seamless install. The lace just melted like butter into my skin and the hair was full and thick. It’s moves when i walk and rarely sheds.
This wig was full and thick , affordable, thin lace for a perfect melt , etc. Has no smell out the packaging , and is a great wig in general. Perfect lace and easy to install. 1000/10 i truly loved this wig & would buy it again !
I have absolutely no complaints about this wig. It’s real hd lace. It’s full parting space. The density is true. It’s very full from top to bottom. The hair is very thick .i absolutely love my hd lace wig.it’s so convenient. I had a blast for my birthday showing off my new look 😉
This real hd lace wig is everything! The length is perfect and gives such a luxe, glam look. The quality of the hair is amazing—super soft, silky, and full from top to ends. It doesn’t tangle or shed, and it takes heat really well when styling.
Very full, lace literally melted into my skin also styled many ways without complications with lace, i will definitely be ordering again!
It's very natural and pretty look!!! The wig is easy to work with. The lace melts my skin and the hairline is preplucked. The knots are prebleached, very invisible. And wearing this wig looks like your own hair. It is very comfortable and breathable.
Hair lace is very suitable for my skin color. The density is accurate.the length is also accurate.soft and won't knot.the lace is very transparent.it won't lose hair even after washing.the color is as beautiful as the picture.thank you.
This wig is too beautiful. I like it. Hair is soft and full. The wig has a hairnet and straps inside, which can be tightened to fit my head. I easily bleached the knots, which did not change the texture of my hair. Buying this wig is worth it