SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What i love most is the elastic band on the wig cap. unlike ordinary wigs that only have a small strip of elastic, this one hardly ever slips off, so you don’t have to worry about it falling off every time you brush your hair. plus, it looks beautiful when worn—great value for money!
This is amazing hair! it feels just like my own natural hair, very lightweight and comfortable to wear all day. the texture is great, full density, and looks very realistic. i will order again.
"surprise!! Curly hair is really full,this is the true length. The hair is very soft and odorless. The lace is very beautiful and transparent. When you touch your hair with your fingers,it is super soft and has good curvature. The seller is very honest and worth buying! ! ! ! "
If you were thinking about it just get it. true to length and it holds a curls. the density is true as well and it fit my head perfectly. it's so much parting space too
"this wig is too beautiful. I like it. Hair is soft and full. The wig has a hairnet and straps inside, which can be tightened to fit my head. I easily bleached the knots, which did not change the texture of my hair. Buying this wig is worth it "
I love this unit, it’s definitely true to length. the color is everything . it was very easy to install and the curl pattern is perfect. the hair quality is very soft . the density of the hair is very thick and full i love it.
Absolutely gorgeous!! the hair is very soft and silky. its exactly what i ordered: very voluminous, true to size, fast delivery. no hair loss; i would recommend this to anyone who loves wearing wigs!
A friend referred this product to me and i purchased and i loved it, very soft and easy to brush through. my curls lasted and the lace was nice and thin.
True to length, extremely soft and manageable. can be flat ironed on high heat. you get value for your money. i would definitely recommend. no harsh factory smell. it doesn't tangle
The quality of the hair is also very good, very soft. they blend together very well, with the color exactly as expected. the most prominent point is that the lace is very soft and won't irritate my skin.
The wig is of good quality, soft and shiny, and very comfortable to wear, without any pressure. the lace front design makes it fit the scalp better and looks very real!
True to length and full ends. the hair is soft and definitely luscious. came in a week earlier than expect! no bad smell, no shedding. it's easy to comb through and style. will make a beautiful wig.
The hair feels soft and the length is great.installation is really simple.very good for someone with no experience with hair at all.the lace is thin and transparent.i love everything about this wig.
I want to say i found my favorite wig company! the wig was full and i was very pleased. true length and softness, the lace melt my skin very well. easy off & easy on. this is the best wig i have ever bought. i'd love to stick around and say more, but i'm going to buy another one.
I absolutely love this wig! the color is exactly what i wanted. and of course, the shipping was super fast! i love its volume and texture. my wig looks so natural. i've received so many positive reviews; it didn't fall out, and the length is just right—it's fantastic!!
"this wig is very affordable!!! It is very beautiful and light weight and so pretty. Doesn't shed or tangled when i brush it and i love how full the wig is, i like it more fuller because then it looks realistic and more natural. The colors are so beautiful! "
A friend referred this product to me and i purchased and i loved it, very soft and easy to brush through. my curls lasted and the lace was nice and thin.
You can see that the lace is really transparent. the knots on the wig are very small,which means it is easy to remove and bleach. easy to maintain, no shedding,you can adjust how it fits on your head. this is by far the best hair purchase i have ever made.
This hair is true to length, quality is great, no shedding, can be style easily, it’s a 100 for me, i highly recommend this wig.
I love this wig, it’s very soft and the inches are very true. all i had to do was wet it and put conditioner on it and it’s good to go. it has a great curl pattern and has a great density. it came very fast ! !
I absolutely love this wig! i have received so many compliments about this beautiful color. i bleached the knots and plucked the wig for a more natural look prior to installing the wig and the knots bleached very easily. i would definitely recommend this wig, because it is true to length and very soft
Surprise!! curly hair is really full,this is the true length. the hair is very soft and odorless. the lace is very beautiful and transparent. when you touch your hair with your fingers,it is super soft and has good curvature. the seller is very honest and worth buying! ! ! !
I really love this wig. it is hands down the best curly i have ever purchased. the knots are the perfect size, it is really soft, the curls are beautiful, no shedding, no smell and just all around beautiful. i highly recommend ! i like it so much
This wig is absolutely gorgeous! the curls are well-defined and shiny. the hd lace is perfect giving a natural and almost invisible look once applied.
Really full, silky hair!! there's no bad smell. the hair looks dense and is the right size. i haven't experienced hair fall off yet. it holds the curly even after washing. and shipping is fast