SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, small and works well.
We are absolutely satisfied, clear resolution. It fulfills its purpose and we enjoy our movies on the screen.
very cool
Awesome product for the price
It's the second one I've ordered and it's great, really. Great quality for a good price.
I bought for my daughter room , she's happy , i'm happy
Thank you very much for your attention, and I hope to continue counting on you.
Good product, happy with its features. It should be noted that for its price, what it offers is quite good. I bought it to use with my Play 5; and it works well. I apologize for the slight delay, but its price makes up for it.
OK
For now everything is fine, I'll use it soon to see how it goes.
Projectors fan is a bit noisy but overall it met my expectations. Picture looks decent. The item is as described. Only able to view in 1080p but image is pretty clear although i was expecting to view it 4k as advertised. Still impressed by the quality.
Good image quality, decent sound. Perfect for the price.
With the first tests, I was disgusted by the image quality, but I had forgotten to remove the lens protection... And honestly, it has nothing to do with that, the quality is excellent, as stated in the comments. Thank you
I ordered it monday og received it thursday (very fast) Amazing product for the price !
This projector has an amazing price-to-performance ratio! Plus, it connects to Wi-Fi to stream Netflix and YouTube. I would definitely buy it again!
Perfect for my apartment. Excellent value for money, much better than I expected for the price. Setup literally took 5 minutes.
Great quality! Compact, bright image
The item was delivered very quickly. At a distance of 2.60 m, you get a screen width of 2.80 m. The fan is not that loud. Now I just need my screen to arrive in order to evaluate the image quality.
This one of best units i have seen . Brilliant projection and vivid colours. I love the size. It was packaged very well. Thanks to the seller!
Good product, high-quality image, and the ability to have a large projection at a short screen distance, but... . . The projector requires dual power supply (40Vdc and 12Vdc) provided by its mains adapter, which makes it difficult to adapt it in a vehicle. Furthermore, there is no audio output, making it impossible to connect the projector to a stereo if the source is a USB flash drive. . . We will only be able to have quality audio (other than the poor built-in HP speaker) if the source is HDMI and comes from a device connected to the sound system. These limitations must be taken into account when making a purchase, depending on the use you intend to make of it, as the technical description provided is very incomplete.
The packaging is well sealed, the accessories are complete, and it comes with a high-definition cable.
This projector is compact, doesn't take up much space, and has high performance, making it ideal for watching movies in the bedroom.
I love it!! Good quality
The effect of turning off the lights at night is stunning, with exceptional contrast and a clear image.
Just great!