SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, fast delivery, the colors are quite strong and can be adjusted using the controller, making the colors stronger or weaker (less bright). Since I haven't installed the motherboard yet, I can't say if the fan speed control didn't work because of that, but I think the fans are great. I have the Gamdias Aeolus P2 fans in another PC, and honestly, I think these are better in terms of aesthetics. I recommend them.
The finish and design are very beautiful, it fits perfectly in my setup, but the ventilation, which is its main function, is not the strongest.
It looked great in my setup, I just felt the ventilation was too low, the appearance is amazing, easy to install.
The fans are very good and beautiful, you can create many ARGB effects. The build quality is very good for fans at this price point, they are gorgeous.
Everything perfect, they look beautiful. I was tired of so much RGB, so I decided to look for something more discreet, and the truth is it was the best decision. They have a very good airflow and are very quiet.
Simply perfect! The LED is very bright, I lower it to 30% and it's still amazing. I recommend it to everyone.
The product arrived correctly, as advertised, and everything is working perfectly!
The fans are beautiful. I only missed a slightly longer cable to make it easier to organize for large cases, which is my case. The LED colors are a bit more saturated; I prefer a more vivid color, but even so, it remains a great option, especially considering the specs and price.
Once again, everything was purchased correctly.
Simply perfect, the most beautiful fans you can have.
In my setup, I eliminated 1 PWM/RGBM controller and 6 pairs of PWM and RGB cables. Interesting visual effect. I recommend it. Excellent quality product. Good brightness, I don't even use the maximum brightness. This is the future of PC fans... cables.
They are excellent quality, really great. I'm still waiting for the others to arrive so I can turn them all on.
The fans are great, quiet! I'm really satisfied with the aesthetics of the fans, they are beautiful. I hope they are durable! Very well built.
Product received as described in the advertisement. Fast shipping and well-packaged product. I recommend it!!!
They arrived in perfect condition, working perfectly. I got them on sale, paid 40.00R$ and 17.00 in taxes.
Silent fans, very efficient and beautiful!
These fans are the aesthetic elite of the moment, with good lighting and discreet design. The only problem is having to use the nollie to enjoy them 100%, but even so, they are very worth it during promotions, so it's not even an issue.
Simply absurd fan 🔥 In addition to delivering strong ventilation, with great CFM, it still has a beautiful ARGB, very uniform and with bright colors that value the setup too much. The big difference is that it is magnetic, which greatly facilitates the installation and arrangement of cables - everything is clean, fast and practical. It is that kind of piece that unites performance, aesthetics and practicality in a single product. Perfect for those who want efficient airflow without sacrificing a top-notch look.
Simply absurd fan 🔥 In addition to delivering strong ventilation, with great CFM, it still has a beautiful ARGB, very uniform and with bright colors that value the setup too much. The big difference is that it is magnetic, which greatly facilitates the installation and arrangement of cables - everything is clean, fast and practical. It is that kind of piece that unites performance, aesthetics and practicality in a single product. Perfect for those who want efficient airflow without sacrificing a top-notch look.
They are unifans which will facilitate installation with fewer wires, a detail they do not have an infinite mirror on the sides, but they are very beautiful, they are already in effect scan.
Great product, everything arrived working perfectly, only the box was slightly dented, but without any damaged items.
They are great, but could send more cables to connect the fans.
good
good
The fans are very good, high quality, I highly recommend them!