SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not protected by bubble wrap so the box was damaged
Very good
Thank you ! !!!!! It works great 🍻 🍻
It arrived successfully, it wasn't what I wanted but I liked it.
It's just what is offered: it's more like a toy: small and with little light power and the speaker very low volume and bad sound (an additional speaker should be added). At first, the menu didn't work or respond to the remote control, but after resetting the device, it finally worked. The box came very beaten and broken, but the internal protection seems to have worked because nothing from the projector has broken.
Works as intended, but it is obviously not the best if you wanted to use it as a portable media player because of the low resolution quality.
for Ukraine, this is currently the most relevant power outage projector because it works from a power bank.
260P sufficient for Halloween or other projection purposes.
For the price, you can't complain!
It's small and it's fine, if you don't want to occupy your TV and want to lie down to watch a movie, you can focus on the ceiling hahaha.
Fast Shipping
Product semi-compliant, the projection quality is not bad, needs to be powered 24 hours a day and does not contain a battery. It's really unfortunate. The adjustment lens is not great either. The lens remains basic. The strong point is its availability in connectors, but except for cables, none are provided. Specified in the advertisement.
Mega fast delivery. Everything is okay.
Interesting price but I don't really understand how to use it... the instructions are not very clear, and the projection is quite small.
Today 26-08-2025 20.30 HRS, I received my order, everything as expected, tested, excellent product, I recommend the supplier 100%.
Very great product! Works best in the dark! Even AV connection for my PS1! Thanks