SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It fits perfectly with the trunk size.
It fits well with the 2026 Y. However, the left side matches the height of the existing trunk cover, but the right side is slightly lower.
When installing it, one side didn't fit well, so I thought it was defective, but it turned out to be a different shape. I am satisfied with the product.
Model Y RWD 2026, installation is easy and I felt like I really needed it, so I purchased it. I recommend buying the product with a lid. It's easy to open and close.
The 2026 model Y fits very well. I'll use it well haha.
It's made of sturdy material, which is nice. It does have a smell, but I guess that's unavoidable. It dries quickly, which is great. I recommend it.
The product is excellent! it fits perfectly on my tesla and the 4-direction rotation is very smooth. the build quality is better than i expected. i'm very satisfied with this purchase. highly recommended!"
I tried putting it in the trunk of my 26 Model Y Juniper, and it fit perfectly without any gaps. It's not hard plastic, but has a soft rubber feel, so it doesn't make noise and is lightweight, which is great~~!! I was curious because the left and right shapes were different, but when I tried putting it in, both sides fit perfectly as if it was custom-made. It's great for organizing luggage.
Among the items I purchased for the Tesla Juniper, this one has the highest satisfaction level.
I bought the one with wings on both sides. It fits perfectly and I like it. It was a good idea to use a plastic lid. It matches the mat I bought very well.
The delivery was faster than expected and the packaging was very well done. The quality in relation to the price is quite excellent, so I am satisfied. The product looks exactly like the picture and the finishing is neat. It was the best value-for-money option that I would recommend to others. I'll make good use of it! Option 2. Quality and satisfaction with actual use I received the product and checked it right away; it works well and the material seems sturdy. If this is the quality for this price, I feel like I made a really good purchase. I bought it after thinking about it for a while, but I should have bought it earlier. It's practical and has a nice design, so I think it will be useful for a long time. Option 3. Concise and clear summary Thank you for the fast delivery. The product matched the description and arrived clean without a single scratch.
The material is good and it fits perfectly with the Tesla Model Y!
The size is just right and I like it~
It's perfect.
The vehicle has not yet been delivered, but the delivery is fast and I want to install it quickly. The product quality seems to be good and the size is appropriate; I hope it fits well.
It fits perfectly, the price is affordable, the quality is excellent, and it fits the Model Y Juniper perfectly.
It's cost-effective and the quality is satisfactory. Delivery was fast, highly recommended 👍👍👍👍👍👍👍👍👍
It seems to be just as good as the genuine product haha.
I am satisfied with the cost-performance ratio. I was surprised that the delivery was faster than expected. Highly recommended for those considering cost-effectiveness.
This corner storage box is a must-have. It fits perfectly and efficiently utilizes space, and even fills in the gaps, so I'm very satisfied.
That's great.
After purchasing the Tesla Model Y trunk organizer (TYPE 4), I found it to be very satisfactory overall. Previously, things used to roll around in the trunk, making it difficult to organize, but after using this product, the space was neatly divided, allowing for much more efficient use. The size is designed to fit the vehicle perfectly, ensuring a stable fit without lifting or wobbling. The material is sturdier than expected and the finish is neat, so it doesn't feel cheap, and it maintains its shape well even in actual use without any deformation. It is particularly practical because you can separate and store frequently used items. Installation was straightforward and easy to use right away, and I liked that it was lightweight and convenient to attach and detach. The design is also clean, which is an advantage as it doesn't spoil the interior atmosphere of the vehicle. The delivery arrived quickly and the packaging was in good condition. Overall, it's a product with high satisfaction in terms of price-performance, so I recommend it to those who are struggling with trunk organization. 👍
This is a must-have item. Fits perfectly. Cheaper than the original.
After receiving it, I wondered if this was correct. It's really, really good - you must buy this product.
Good.