SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, it has already arrived... just need to try it out.
The product works excellently, reproducing the colors of the TV exactly as you see them. Worth the purchase, I would buy it again. Top 10.
Very good fit and works perfectly
The product is quite good. I didn't read the instructions when attaching it, so I'll have to reattach it. Please read the instructions and attach it from the center at once.
Btw you can cut the led if you want
It hasn't reached the entire perimeter yet, but it's doing its job.
The set works well; for the price, it's a great product that replaces a colorful LED ambiance. Of course, it is not fair to compare with the original, which costs more than 400 euros. But for the price, it's not bad at all. Only the power supply for the LEDs via USB requires disconnecting the USB cable after turning off the TV, otherwise the 5-meter LED strip remains powered on. Good product.
It came without pins for the corners. But I just installed it that way anyway, and it still works the same.
Good
The TV added a great atmosphere and color to the wall behind it.
The lighting is very easy to install, and the app is very easy to use. The quality is very nice. Really makes a nice ambience
A legendary product at this price, I definitely recommend it.
super good quality I recommend
Super nickel and really fast 👍🏻 Thank you.
Good quality product, arrived well and quickly.
Works perfectly, satisfied with the product.
working perfectly
It comes off in areas. The product itself works very well and gives that ambilight touch to viewing, but it fails in the adhesive of the LED strip and camera, which for today's thin frames, comes off.
Top
does not work very well in sync with the TV.
The light is not very smooth.
excellent device
Not tested yet, comb arrived on time, thank you.
Everything okay. Good goods.
Good