SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend everyone to buy this wig, this wig is the truth! took like 3 days to get to me, the hair doesnt tangle or shed at all, i can run my hands through it. the hair is truly density inch, which is much better than i expected.
The hair is really soft .. seems bone straight and it is true to lenght i must say that i did not expect it to be of good quality for the money .. will definitely be recommending others
Wig came super fast! the lace is high quality as well at an amazing price.will definitely be ordering again.
The wig is very soft, true to length, and the shipping was fast. the lace wasnt thick or dark. would be shopping from here again!
The wig came quickly and was well-packaged. it’s real human hair, soft and silky, and doesn’t tangle even after washing. it’s thick and full, looks exactly like the pictures, and the price is really good for real human hair.
This wig is such a good deal. it’s real human hair, soft to the touch, and does not mat or tangle. the hair is thick and looks very realistic, just like the listing. shipping was fast, and i’m completely satisfied.
This wig melts perfectly. . natural look like it's coming out of my scalp, it's very bouncey and soft, it does not have a smell like most wigs, after i bleached the knots and washed and presses it. . it has not shredded yet, not that doesn't mean it has not shedding. . i will say the shedding is minimal to none. i will be promoting this wig!! 10/10.
I received my hair in 4 days. the already processed hairline is very convenient to wear,just cut the lace directly! nothing falls out when you run your fingers through your hair. the quality of hair is deeply ingrained in my heart,the length is also real,you can rest assured to order!
Hair is silky slight smell but overall human hair and not quite 26 inches but more of 20 but luv it .
I used this hair to make a wig and got it installed almost a week. It is soft, no shedding or tangles so far. Super happy with my purchase and will definitely order again!
Very surprised, looks very natural and has no odor. After dyeing, it looks even better! I like its length. My hair is thick and thick. The hair is super soft with sheer lace and pre-bleached knots. I love it and highly recommend it!
I suggest you buy. People thought this was my real hair ! No tangled, no smell, and the lace area is sufficient, i can be free to separate. The hair is very straight and shiny, without any problems.
Let me tell y’all! We lucked up on this gem & thankfully we did! My daughter loved it for her hoco & now she has it in for its 2nd round looking even better. Minimal to no shedding, hold the curls very well, & true to length! Lace chefs kiss!
The parting space on this wig was amazing and the quality was really good, easy to melt thick density no bad smells and fits well. Big head friendly
Lace is absolutely gorgeous this hair does not shed or tangle one week into wearing and i have not wrapped it at all
This is my first glueless wig and i will definitely shop again. It fits perfectly, the color is as described, very silky and smooth. Takes heat perfectly, knots are very easy to bleach but doesn’t need bleaching, no shedding.
I did my girl's hair for her photo shoot i'm telling you this wig was a beautiful long full and silky going to keep buying .the hair itself is incredibly soft, and silky, and has a beautiful, natural sheen.
You can part the hair anywhere on the lace front of the wig,this is the best wig i’ve ever had. No harsh smell plus it came in four days. The lace laid down so well with no problems. The hair is so soft and true to length..
The hair pattern was what i wanted and the length was real, i bleached the knots and the lace was nice.
I can't tell you how much i love this wig! It did not disappoint!! High quality hair (very soft) that does not fall out. The knots float well. I love the way it's pre-drawn and the way the lace is cut. If you are looking for a high quality glue free wig, get this asap! I've already shared the link with my friends.
Very nice lace, true to length, thick, took heat very well. Ive been getting so many compliments asking where i got this hair. I would definitely recommend. No shedding.
Theres absolutely no shedding, which is such a relief, and the wig arrived super fast-bonus points for that! The fullness is everything you could hope for, and the length is 100% true to whats advertised, which isnt always the case with wigs. Whether youre a seasoned wig wearer or just starting out, this wig is perfect for you.
This is the best wig i’ve gotten. Bleached the knots and plucked a little bit even though it was pre plucked. Barely any shedding, color is superb. The hair is long and silky no complaints at all literally.
The lace was so great that i didn't even need to bleach the knot, very complete and with minimal loss. The length is perfect and fits the description. This wig is of good quality! I am very happy with my purchase. I'll order it again.
Love this hair! True to length! Will be purchasing again!