SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love love this wig!! Barely any shedding, true to length and is definitely not mixed with any synthetic hair! Would definitely recommend especially if you e a beginner trying to get into wigs
I really like this hair wigs, and as someone who is always on the lookout for online purchases, it exceeded my expectations! The hair is really nice, very soft, full, no smell, no shedding, no tangling. True to length. It looks very natural and blends well with my hair, i would buy this hair again.
The hair quality is really nice and the lace is thin.it is very dense but doesn't shed and the hair lays perfectly. This is my first purchasing from the company and i'm pleased thus far. Value for money!
Very nice wig! Came right on time and the the hair had no smell. This wig is very perfect and i always love the curls!! Very very good quality i am more than satisfied and the seller is always available to answer my concern.
The quality is 10/10!! This hair is 100% human. The hairline is very good, and the lace is high-definition and transparent. No tangles, almost no shedding, very comfortable to wear. I really likes it!
This hair came in five days of ordering it. I was a little skeptical when i first received it but after washing it and styling it, i love it and it's perfect. It definitely feels like 250 density. I received the 32 inch and the length is pretty accurate when the hair is wet but when it dries it shrinks because it's curly. Also the hair sheds a little bit due to the fact that it's curly but it does not shed a lot. This hair is very soft and light.
This hair was a surprise my husband had for me,it came quickly and got it in 4 days. I can't wait to open the package, the packaging is flawless, the curls are beautiful,ture to length,the hair quality is good, no smell, soft to the touch, no tangles and fall out,the day i received the hair i wear it and go out, my friend asked me where it is bought, they also want to have a perfect wig, i'm really happy, really recommend!
I'm in love with my hair omg, the best, thickest wig i ever purchased! It's very soft and super full! The lace is awesome quality! It's true to length! Shipping was fast, it only took 4 days to arrive. I really recommend this hair and will be back to purchase again.
I have received plenty of compliments on the hair.it has a natural look and feel. The lace is transparent.and the curly pattern is beautiful! No rough knots, no tangles! This wig is prepared for my birthday. I love it
I like the length, softness, and quality of this hair. The thickness and lace of this wig is everything and no shedding and satisfied as for now.
Let me start by saying this hair is truly amazing. Wig is very soft no smell i love the curls,it is very easy to maintain. Hair looks exactly like the picture! Really fast delivery, the package arrived in 4 days ! Can't get over the quality of this hair!! I'm so impressed. 10/10!!! !
I love this wig. The hair does not fall out, it is full, and the hair can stay curved for a long time. The delivery time is also very fast, i received the goods within three days, it was a pleasant shopping, awesome!
The hair was very soft, very little shedding, no smell. All around a very good wig.
The hair is perfect, the hair is beautiful and easy to take care of! Looking forward to the next order
This hair looks fantastic. There is little to no shedding and the knots are simple to bleach.
I love the hair it's thick and soft and i like how the have clips on the inside and how bouncy the wig feels
There are no issues.absolutely loveeee this straight lace front wig hair. Beautiful hair. And it not tangle and shedding.i'm planning to get another style next time.
This wig is amazing. Its length is real, and besides that, it doesn't even come off. It's soft, and it absorbs heat very well. I would buy from them again
This wig looks so beautiful! It's very soft and smooth.
I ordered this wig and got it within 4 days , quality is great lace is great . Will order from this company again
Hair is amazing! I love it! It's soft , lace is easy to fix up & looks very natural, the hair doesn't shed very little to almost not at all & the density is just right! Delivery took 5 days even with the virus going on , i've gotten many compliments on my hair thank youuu
Omg this wig is perfect! ! It's super easy to put on and doesn't take you a lot of time. It's super soft and fluffy. The quality is great and almost no shedding. I'm in love with it.
This long, silky wig is amazing! I'm really happy with what i bought! The wig is gorgeous, doesn't shed, and is longer than i had anticipated! It is reasonably priced. For the price i spent, the quality of this wig is incredible! This wig slept well and returned after i slept in it. Buy now, don't hesitate! It receives five stars from me.
Beautiful soft hair,just it today and has not done anything to it yet,but i love the feel and texture. Keep you updated after treatment.
The bundles are super soft. The hair has not fallen off. I did not need to use all three bundles. Would most definitely recommend and purchase again. Hair is very dense