SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly, looks nice, good quality. Just need to learn how to use it properly; I have long, thick hair and it takes quite a bit of time and effort.
Good product, it leaves the curls well defined...
Excellent product. I have used it and I am delighted with the waves.
Good, good, good, good, good, good, good, good.
Very good product. 100% recommended, a great purchase.
My hands are still clumsy and I can't wrap it neatly like in the picture. But it's comfortable to use. I need to practice a lot!
It works perfectly. There were several products, so I was debating about this and that before making a decision. It's easy to use and only takes 10 seconds? The waves turn out really well.
Great
very good
I ordered from Coupang for over 20,000 won, and then found something similar for less than half the price. So I ordered it to try it out~ If I figure out how to use it well, it'll be convenient~ It doesn't cause wave damage~ I'm using it well~!
It's really good.
Excellent product as described, recommended.
It's going well.
magnificent
magnificent
Fast delivery, heats up well and curls nicely. The box was indeed dented, but the curling iron is fine. I like it!
It was delivered without any damage. I haven't used it yet, but I will use it well. It was delivered quickly.
Very happy with the product, i really recommend. Thank you
great
It works very well..it is recommended..just like in the photos..
I have tried it alone. It's not easy to use but with practice I will learn. It makes good curls.
I'm just going to do the lid head on top. It's going well. I bought it cheaper than Ku×.
The box came open, but it works.
Excellent
One clip was broken, but it's better to have your own anyway. However, the curling iron itself is very easy to use and the effect is amazing.