SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn't expect such big bags under the eyes to be removed! I apply some every night, massage, and the serious eye bags and dark circles disappear. The effect is very good! This makes me look much younger!
This eye cream got rid of the dark circle under my eyes and giving my face an extra lift is soft and easy to apply excellent quality for my money does not run or make you sweat i wear it to carry and i have no problem all day i love definitely recommend this product 💯
I don't have much use of the brand, i'm really loving its products. Until now, i have loved this eye cream, and it has helped me lower my eye inflammation and dark area. I definitely recommend it.
I am surprised by the results! This anti wrinkle eye cream makes the deep wrinkles on my face less noticeable. In addition, my skin texture has become softer and more uniform. I will definitely make another purchase!
good
It is very wet and not annoying at all, and absorbs very quickly.
What i love most about it is the applicator as it provides a cooling effect while applying the eye cream. After daily use, within a short period of time, i noticed a reduction in my dark circles. My eyes look less tired. This has become part of my morning routine.
Really effective! It took about three weeks to feel the change. Highly recommended!
very gentle cream
I pull all-nighters for work, and my dark circles used to look like i got into a fight—until i tried this eye cream! Pat a little on before bed, and by morning, the blueish tint is way lighter. It’s super moisturizing too—no more tight, flaky skin under my eyes. After 2 weeks, even my colleagues asked if i started sleeping more. Total lifesaver for night owls!
It looks greasy/greasy, but it's not the case! It is smooth and clear, and your eye skin feels as smooth as velvet. I am surprised and excited by this transformation. View the photos before and after. I never want to leave this product!
Wow, this really works! In the second photo, you can see that the area under your eyes is tighter. I am over 40 years old and have used about 30 different eye creams over the years, but have never had any significant effects. This thing is amazing!! It has already said the difference - fantastic!
Goes on light, not greasy. My skin has shown no irritation and is usually very sensitive. No odor. I did test red dot in pics has product applied. Clearly a difference. Give it a try!
The eye cream was really good, it removed a lot under my eye bags and smoothed out some of the little fine lines in the corners of my eyes, very soft, noirritation and very cheap!
"i have to say, it only took me 2 weeks for my eye bags to disappear. This is a good eye care product "
"eye cream is as effective as the seller's description, buy 3 pieces on the seller's recommendation 2 pieces of treatments i bought a kig and used it once every morning and evening, and now my under-eye bags and dark circles are gone it is. I think using the product is to claim it works. "
The instant firming effect of this eye cream is just amazing! After application, the area around the eyes is significantly lifted, and the eye bags and fine lines seem to have lessened considerably. The brush head is both hygienic and convenient. It has a light texture and is not sticky. It absorbs quickly and does not leave any mud when used before makeup. Although the effect is temporary, it is very suitable for first aid or daily care and is highly recommended!
Obsessed with the texture of this eye oil! It absorbs instantly, leaving my skin silky and plump. Over time, my dark circles have significantly faded and the formula does not irritate my sensitive eyes. A must-have for afternoons!
"coming is very encouraged. I was not disappointed. "
"i am 52 years old this year. In the past few years, i have been dealing with wrinkles around my eyes. I took the above two photos under the same lighting, and to be honest, i was surprised to see that my wrinkles around my eyes almost disappeared, and the entire eye area became neat. It is cheap enough to use twice a day! It feels very cool. This product is very useful! "
This eye essence is very effective for my eyes. It can remove swollen eyes and dark circles, and after several uses, i found the perfect combination to use before makeup. I will recommend this eye cream to anyone who needs to tighten the eye bags, eliminate the swelling or puffiness of the eye bags!
As i age and stay up late, my eye bags become really heavy. I use this eye cream once or twice a day, and i feel that the skin around my eyes is gradually tightening. Dark circles and eye bags are also effectively reduced, and there is no growth of fat particles
After applying it to my eye skin, my eye bags and dark circles disappeared, and i looked more energetic. The texture is comfortable, i really like it. Very effective.
"after persistent use for a while (about a month), i suddenly discovered that the wrinkles are really getting bland! "
Perfect, does an amazing job.