SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality hair minimum to no shedding.
This wig hair is very soft and easy to install, the melt and color is everything
This hair is amazing ! !! I love it it’s so full thick and definitely true to length and it’s really soft 10/10 recommend it also came in 4 days ! !
Absolutely beautiful!! The hair is very soft and silky. Its exactly what i ordered, very full, true to size, fast delivery. No shedding, i would recommend this to anyone who loves wearing wigs!
"i got very beautiful its texture is unique i loved it "
I absolutely loved lace front wig human hair.the hair comes in a pretty color with a pretty deep wave right out the pack. It was thick and fluffy with minimal scent. It’s pretty.the hair density is impressive, with a dense and full feeling. If you want a fluffy appearance or plan to style it in different ways, trust me, there is no doubt that you choose it and it held the coloring very well..
"i can say this is the best wig i ever had! No shedding and so full, i love how natural the look it look better it took 4 days to get to me. "
The hair quality is awesome so far. This hair is 100% human hair. It's very silky,very dense like the picture. The lace is a 10/10!! I did not even need to bleach the knots! It's really long!!!! The length is absolutely true. I've had the wig in for 3 days now!! Everyone loved the quality and is currently still in shape as of now.
First of all, the hair is so beautiful. No odor and very thick. It was easy to install and use. All in all, i love it and will probably order it again in the future!
If you want something light on you head, silky, and soft. Get you one of these wigs girl! You will not be wasting your money on this company. The install was easy, breezy and the knots bleach beautifully. Go get you one of these wigs now!
Great wig , good lace , it’s full .it’s a great wig for the price good quality hair
This fashion colored wig is perfect!! No smell, no shedding, no tangling, and knots are easy to bleach! The density of the wig is very full, the lace is transparent, and it is true length! Lace matches my scalp. I recommend you get this wig.
Love love love. Great communication! Absolutely amazing communication. Wig is great no smell min shedding. Came very fast
Love the hair it’s very soft and there no hair shedding. Also i got what i paid for and ask for. And i love the length.
Some of the wigs are a hit or miss but this week is definitely a hit. It has a little shedding it has a nice luster on it. This red color is not too bright, but bright enough. The hair is true length and the knots are so easy to pluck
I am so obsessed with this color ! 😍 The lace was very easy to blend, it barely sheds and arrived with no smell! It’s definitely true to density and can hold heat. Def 5 stars.
This wig came true to length, barely shed, and the lace melted down really easily. It came really full and it’s easy to maintain. The quality is honestly really good, and i’d recommend it if you’re looking for something that looks natural and holds up well! !
This wig arrived exactly how it appeared online which i am appreciative of. The hair had a very nice smooth and softness to it. Because of the softness the hair was very tangle resistant with minimal shedding. The wig was true to length and met my expectations.