SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair is soft
Honestly no complaints. had it for a week and been getting compliments. love how low maintenance it is- could never get the hang of the whole glue and lace thing lol. looks super natural too. to me it’s nicer when combed out with a big comb. let’s see how long it lasts- that’s a major factor.y’all better not raise the price- been sending the link to my girlies ;)
This wig is very affordable. i was shocked that a wig this price would look so nice. the hair is very soft,and fluffy. in general i really like it. it's quick,and easy,and doesn't have that annoying synthetic fake shine. it's a natural shine. tangle free. i purchased the 24 inch.
I bought an 24 inch, i didn't regret buying it, it makes my life easier, as well as work, i put it on my head, pass a brush, flat iron, eehhh hop!!! i'm ready to go out. good quality, no much shedding, good density . go buy it girls !!
Fabulous wig just like real hair it doesn't shed or tangle can't believe the quality it's absolutely gorgeous.
I love it and for the price i think its very very good ive had so many compliments saying it look real and even people asking to touch it when i say its a wig
This wig is very soft, full, and beautiful. the 180% density gives it a natural and glamorous look. it is easy to style, comfortable to wear, and the quality is amazing for the price. i am very happy with this purchase and would definitely recommend it
This is a real deal. 18 inch couches down really great. the hair quality is fantastic. it's a bit thin. will be adding bundles to make it thicker.
Love it really soft and no shading
True to length , good quality for a good price, no smell or odor to this hair. the thickness of the hair is just about right and to my liking. looks the same as in the picture. would totally recommend.
When i tell you that this hair is the best please believe me no shedding full volume and true to length plus the quality is 100% amazing. ladies don't miss out and get this wig it's what you need ready to go you will love i'm so inlove with this hair as so would you once you receive it.
This wig is very natural looking, especially as a ponytail or worn half-up, half-down. its secure, and fit pretty comfortably. i didnt experience shedding with the unit and the quality was good overall. recommend especially.
Nice quality i have washed numerous of times and re worn. 100% human. 10/10
This is my go to hair...especially on days when am running late for work. the hair is soft with minimal shredding.hair felt super soft and nice. just flipped on and go.
Very natural looking headband wig. the quality is nice and the wig itself is straight which is a good thing for me because it's versatile and you can do a variety of different hairstyles with this texture and length. just what i needed and highly recommended!
My human hair headband wig finally arrived. the product description was exactly what i got. very very satisfied. the hair was silky and soft with no shedding during brushing or after. worth every penny, i would definitely recommend aliexpress to my friends & family thank you aliexpress you now have a customer for life.
Soft! very natural looking. heat resistant. i'll be ordering shorter hair later
Very natural looking headband wig. the quality is nice and the wig itself is straight which is a good thing for me because it's versatile and you can do a variety of different hairstyles with this texture and length. just what i needed and highly recommended!
This hair is just perfect -easy installation, quick for on-the-go and beautiful look. true to length. good communication with seller, quick delivery.this headband wig is wonderful. it exceeded my expectations. the hair is silky smooth, thick, easy to comb. looks natural.100% recommended !!!
Omg this hair is so soft and bouncy. The density and length is true. The appearance of the wig is going to go so great on my skin tone. Definitely worth the value. Y'all need to order this today . Don't walk runnnn 🫶 . My favorite wig so far. They did not disappoint.
The wig is really beautiful the headband is in matte satin. It came with everything as described. It's true to length as well.it's easy to put on as well as take off. You will not go wrong with buying this wig. I'm very satisfied and will continue to order from you.
This hair is absolutely great,soft!!! Hair as described. I can tell it is very good quality and it is packaged very well. Overall quality of the hair is great. The hair is super soft, flowy, and doesn't have a weird smell!! The hair is also full, minimal for no shedding and no tangle. This is the first time i bought wig from them, but the wig is also great quality. Will definitely make another purchase from them!! !
I love my hair, very soft. True density and true length. It was exactly as show in the description pictures.i will be ordering from this vendor again. Thank you
This is probably one of the best wigs i've ordered, it's full and it looks very real.worth the buy very affordable, true to length,. I'm very happy i bought here and i will recommend to my friends and family
It took a while but the wait was worth it. Omg i finally got what i asked for, the wig is full, silky and the length was correct. I can’t wait to put it on omg.