SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really good, the size is perfect, easy to install.
Although the box arrived a bit damaged, the contents are in good condition. Very easy to assemble and ideal for your projector I recommend ironing the canvas with baking paper, as it comes folded and this can interfere with the projection. I recommend
Delivery took 2 weeks, packed in a regular bag, inside a box, inside a frame, canvas, hooks, and instructions. Matches the description, looks high quality. Didn't test with the projector. The instructions say it can be ironed, but there are no instructions on how exactly.
That's why I prefer dark colors over white. The brighter it is, the closer the projector and my eyes are aligned. I have the projector on the ceiling and when I sit down to watch, the brightness decreases. The brightness of the projector itself isn't a big issue, but even during the day, if I just pull up the curtains, it's quite clear, so I even turn on the TV. It's affordable and I recommend it. However, you need to iron it well... I'm using it with wrinkles, but it's noticeable. Haha, if I focus, I don't really notice.
Amazing. It shows up darker than on a regular wall...! The best!
Works well, looks good, easy to install, I can recommend it without hesitation.
Hello, thank you. I am very happy with the delivery of this item. Good quality, exactly as shown in the photo. Delivered on time, have a nice day...
Good quality, and if you were wondering if it's heavy, the truth is it's not; it's light and very good. I highly recommend it.
Good afternoon!!! I am very pleased with the screen and size, the quality is very good!!! I am very satisfied with the purchase!!! I recommend this seller to everyone!!!
Excellent value for money.
It may have fewer wrinkles than a fabric-only screen, but it doesn't mean that no big wrinkles will appear at all. However, when the video is projected, you don't really pay attention to that anyway. One thing to note is that the viewing angle is very limited, and if you go outside the viewing angle, it's darker than projecting onto a regular wall. The projector and your eyes need to be positioned at exactly the same angle for proper reflection to occur, so the screen appears bright.
Good product as shown in the advertisement, the only thing is that it comes folded which causes quite a few creases, but nothing that can't be resolved with ironing.
Good image reproduction. The mount has three hooks with a poor adhesive pad; no one would miss that. Overall, however, an absolute recommendation for purchase.
The marks from being folded in the box for transport are quite noticeable, I hope they wear off quickly, otherwise it's very comfortable to assemble and looks cool.
Super, the screen flow is clearer and the image is sharper. Very good product, buy without hesitation.
Good afternoon!!! Awesome screen!!! Easy to use!!! Should have taken two sizes larger!!! Very satisfied with the purchase!!! I recommend this seller to everyone!!!
Excellent product!
The delivery time took a bit long.
To get out of the way, it's not bad. It is very easy to install and cheap. Don't expect a good quality product. That costs more. Ironing with a steam iron almost removes the creases. But it doesn't lie flat. It wrinkles due to the inconsistency of the fabric. The reflective effect significantly improves the image. Of course, face to face. Not so when you look at it from a slightly tilted position.
Correct product, it comes wrinkled because it is logically folded, but the crease marks cannot be removed just by hanging it; it needs to be ironed carefully.
Easy to assemble. Comes with two adhesive hooks. It's a shame that it can't be easily rolled up. It needs to be ironed before use. It's reflective instead of white, which might be the reason why it lacks brightness with a low-power projector.
Very good. I have an Xming Episode One and it worked perfectly. It greatly improved the image contrast.
The fabric is very nice, after ironing there are still some wrinkles but it doesn't affect the appearance. Fast shipping and excellent packaging.
A normal screen, not professional, but suitable for a room.
very good, practical and simple