SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't know why, no matter how much I turn the lens, the picture remains blurry ;(
Super good!
Clarity in the device requires complete darkness because you won't be able to see anything in a little bit of light.
It arrived earlier than the estimated time and well protected. It's a gift, so I hope the person who receives it likes it :)
I'm a bit disappointed, the remote control doesn't work so I can't use the projector.
Big ratio, good clarity, until now all good, had no problems.
A great seller
Very happy with this purchase. It's compact, looks stylish, and the picture quality is solid.sound from the built-in speaker is okay for a small room.though i prefer using external speakers via bluetooth for movies.delivery was also faster than expected. 5 stars!
The machine has been tested and the quality is reliable. The seller ships quickly, recommended
I have received the goods, and the quality of the computer screen projection is good, which can meet my work needs
Thank you so much 🙏 🙏 😊 🙏 😊
Nice
Good for the price and the image is good and matches the specifications. I recommend it, better than others.
The quality is good. The product took half a month to use and there have been no issues at the moment. For a projector at this price, it is already very good and cannot be demanding
Super quality, the image is clear. I recommend buy without regret
Very good product
A good product compared to the price. Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you.
Received it, fast delivery.
Excellent, but the full trial is ongoing.
Super fast service, I can only recommend it.
Very good image quality and brightness for the price. It feels good.
not original.
Arrived in Ukraine in less than 2 weeks. Packaged well, everything intact. Thanks to the seller.
Delivered quickly, of course had to pay for customs, but that's not a big deal, basically I'm satisfied with everything, thanks to the seller ❤️☺️
Okay.